Customer Service Specialist
Dempseyuniform 2 · Jessup, PA · onsite
USD 18 to 19 · period not stated
Our customers count on us to answer the phone, get it right, and make their day easier. As a Customer Service Specialist, you are the friendly face and voice behind every Dempsey route truck. You will set up accounts, answer questions, sort out problems, and keep things running smoothly for the customers who depend on us and the route team out on the road.
You do not need call center experience. If you have led a shift at a coffee shop, a pizza counter, a beauty counter, or a store floor, you already know how to keep a line moving, get an order right, and treat people well. We will teach you the rest.
What You'll Do:
- Set up and maintain customer accounts. New customers, changes, and updates all go through you, so accuracy matters. You will work in TRACS, our order and billing system, and we will train you on it.
- Be the first friendly voice customers hear. Answer questions and requests by phone, email, and online. Be quick, be kind, and follow through until the customer is taken care of.
- Solve problems. A missing item, a billing question, or a change to a delivery? You listen, find the answer, and keep your promise to circle back.
- Process invoices and handle account reconciliations, so our customers’ bills are right the first time.
- Support our Route Service team. Our route reps are out on the road all day. You are their backup at the office when they need an answer or a hand.
- Keep learning. Know our uniforms, linens, mats, and services well enough to point customers in the right direction.
- Work as part of the team. Cover for a teammate, share what you learn, and pitch in wherever you are needed.
Meet the Team:
- Our customer service team is a close, friendly group. They come to work, help each other out, and keep the drama at the door. Many of them swap book recommendations, talk TV, and share craft projects at lunch. If you are kind, dependable, and easy to work with, you will fit right in.
Qualifications:
- At least one year of customer service experience, in a store, restaurant, office, or anywhere you worked directly with the public. Shift lead or supervisor experience is a plus.
- Comfort on a computer. You can type, enter data accurately, and pick up new systems quickly. Experience with a point-of-sale or ordering system, or Microsoft Office, is great.
- A warm, professional phone and email manner.
- An eye for detail. The little things matter to our customers.
- A high school diploma or GED. Some college or an Associate’s degree is a plus.
- Spanish speaking and writing skills are a plus, but not required.
- Basic bookkeeping or accounting clerical experience is a plus, but not required.
- Age 18 or older, and successful completion of pre-employment checks.
Pay & Benefits:
- Weekly pay. $18.50 per hour.
- Paid time off and holidays.
- Health, dental, and vision insurance.
- 401k with a generous company match.
- Company-paid life and disability insurance.
- Extensive training, so you feel confident from day one.
- Real opportunities to move up. We promote from within.
Apply today and bring your customer service skills to a company that values teamwork, reliability, and growth!
Dempsey Uniform is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with ADA requirements.
COMPANY DESCRIPTION
Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services.
Technology Leadership
Dempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempsey’s state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology. Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience.
Financial Strength
Dempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships.
Environmental Leadership
Dempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources. Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment.
Continuity for Keeping Promises
The Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people that make our promises will be there to fulfill them.
It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and continue our legacy of keeping promises.