Payroll Call Center Specialist - Corporate (Las Vegas)
Edmn Cx_1 · Las Vegas, Nevada, United States · onsite
The Payroll Call Center Specialist compiles payroll data, entry of data, and reconciliation of errors, prepares payroll reporting data for the payroll analyst to maintain payroll records.
- Exhibit an outgoing and energetic personality to address Team Member inquiries.
- Demonstrate exceptional verbal (phone) and written (e-mail) etiquette.
- Maintain client confidence and protect operations by keeping information confidential.
- First point of contact with front line team members. With possible communication with Department Managers and Human Resources
- Research Team Member inquiries using available resources.
- Handle and resolve Team Member grievances.
- Identify and escalate priority issues as needed.
- Provide internal customer service by gathering Team Member information and guiding them towards resolutions.
- Effectively multi-task in a fast-paced environment.
- Recognize when follow-up is required with internal customers.
- Contact business or private individuals by phone.
- Possess strong listening skills.
- Perform various clerical tasks as needed. Including, but not limited to, Form completion, Form Verification, Printing, Faxing, Mail Sorting & Outgoing Mail.
- Must be 21 years of age or older
- High School Diploma required.
- Ability to carry up to 10 pounds and move throughout multiple casino properties to pick up and deliver payroll-related mail and documents on a daily basis.
- Minimum of 2 years of phone or customer service-related experience preferred.
- Proficiency in computer software, including MS Excel and Outlook.
ADDITIONAL REQUIREMENTS
- Strong attention to detail and numerical skills.
- Excellent communication skills.
- Conversational Spanish preferred.
- Payroll experience preferred.
- Knowledge of Oracle and UKG payroll software preferred.