IT Associate
Habitat Health · Remote
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms.
Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.
Location: Remote with travel to Habitat Health sites (25% travel)
Estimated Start Date: November 30, 2026
Role Scope: The IT Associate helps keep Habitat Health's multi-site PACE centers running securely and reliably. You will own hands-on engineering and project work across endpoints, networking, cloud, printing, AV, phone, and digital signage; automate repetitive work; and help build the playbooks and tools our internal IT team relies on.
Core Responsibilities & Expectations for the Role
- Own and deliver IT projects from scoping through deployment and documentation, including secure badge-release printing, conference room buildouts, and new site setups, including Wi-Fi surveys, rack and cabling work, and UPS/power planning.
- Deploy and maintain conference room technology (Teams Rooms, displays, speakerphones, cabling); administer office and conference room digital signage; administer phone systems including hard phones, mobile phones, and soft phones (e.g., Teams Phone, RingCentral, TalkDesk, etc.).
- Build and maintain onboarding and offboarding playbooks and automation, and contribute to internal engineering efforts by writing scripts, tools, dashboards, and documentation (PowerShell, Python, Microsoft Graph, Power Automate, etc.)
- Support multi-site printers, peripherals, and AV equipment, including hardware setup, driver/firmware management, and vendor coordination.
- Administer and troubleshoot network infrastructure, including switches, wireless access points, firewalls, VPNs, and overhead paging/speaker systems, using CIDR/subnetting, firewall rules, static routes, and VLAN knowledge; resolve escalated issues with root cause analysis, support disaster recovery and backup restore testing, and document fixes in the knowledge base.
- Administer SaaS applications, including access reviews, license optimization, and SSO configuration
- Stay current with technology trends and products, including laptops, CPUs, GPUs, RAM, and general technology news, to inform hardware purchasing and recommendations.
- Manage Entra ID and Microsoft 365 policies, including user and group account administration, conditional access, and basic Windows Server administration.
- Follow HIPAA and security best practices in all work, supporting asset inventory, access reviews, and audit requests.
Required Qualifications:
- Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical field, or equivalent hands-on experience; 1+ years of IT, engineering, or technical experience (internships and substantial project work will be considered).
- Strong analytical and problem-solving skills, with a methodical approach to isolating issues across hardware, software, and network layers.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, subnetting/CIDR, Wi-Fi, VPN, and network diagrams.
- Understanding of different operating systems (Windows, Mac, Linux, iOS, Android), hypervisors, virtual machines, RDP, and SSH.
- Familiarity with Microsoft 365, Entra ID, Teams, and SharePoint.
- Scripting or software development experience (e.g., PowerShell, Python, Microsoft Graph, etc).
- Exposure to cloud infrastructure (Azure or AWS).
- Hands-on experience with printers, AV equipment, and peripherals.
- Clear written and verbal communication, including the ability to explain technical topics to non-technical teammates.
- Aligns with our purpose and our values, and is excited about living those out in daily practice.
- Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement.
- Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
- Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.
Nice to have:
- Hands-on experience building servers, computers, and home labs
- Experience in a healthcare or HIPAA-regulated environment
Compensation:
The anticipated base salary range for this position is $81,000–$95,000 for candidates located in San Francisco, New York City, or Seattle, and $76,000–$90,000 for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of the base salary.
The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.
In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.
At-Will Employment
Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.
Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.
Vaccination Policy, including COVID-19
To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.
Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.
As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.
Our Commitment to Equal Opportunity and Inclusion
Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gende