Field Service Engineer (Medical Devices)
Employer not yet confirmed · Riyad, Ar Riyad, Saudi Arabia · remote
Position Summary
Under remote supervision, Advanced Sterilization Products (ASP) Field Service Engineer is responsible for providing advanced technical service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed systems, improving utilization and supporting lifecycle management activities in assigned accounts for all ASP products.
Responsibilities
• Perform installation, advanced troubleshooting, repair and planned maintenance within assigned territory.
• Create open lines of communication with the customers and proactively develop targeted solutions to all technical issues that may arise.
• Lead and develop solutions with different internal / external stakeholders and partners as required.
• Collaborate with sales and clinical education teams to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP installed base.
• Able to work as part of a cross-functional work group, leverage best practices within the team to maximize effectiveness.
• Manage all responsibilities of primary territory, including compliance and documentation requirements.
• Perform preventive maintenance and document performance / maintenance records.
• Works diligently on increasing service contracts capture rate.
• Manage spare parts inventory with partners and plan requirements as needed.
• Respond and provide support to customers in critical cases, manage customer expectations on a regular basis to ensure customer satisfaction.
• Complete all assigned trainings and documentation requirements within assigned due dates.
• Devise project plans for the installation-planning phase of new equipment.
• Complete all activities within the Service Management System, through daily updates and documentation.
Qualifications
Bachelor degree in Biomedical, electrical, electronic engineering or similar.
Work Experience & Skills
• Minimum 2-3 years’ experience in medical devices industry and hospital setup.
• Extensive knowledge in KSA market is a must.
• Good knowledge of MS office, computer applications and service systems.
External Interactions
• Home / office (10%).
• Hospital / surgery center environment (90%).
• Must be able to travel overnight locally, regionally and internationally as needed.