Property Manager
Barkan Management Company · Norwich, CT, USA
Come join our growing team!
If you are looking for a rewarding career with opportunities for growth at a company that values integrity, innovation, and teamwork, Barkan Management Company may be the right fit for you.
Founded in 1964, Barkan Management Company is a leading property management firm providing professional management services to more than 200 residential communities across eight states, with regional offices in Boston and Washington, D.C. With more than 50 years of experience in real estate, Barkan specializes in community association and multifamily management, including both market-rate and affordable housing.
Our team of more than 800 professionals is committed to delivering exceptional service, maintaining the highest quality standards, and exceeding client expectations. Join Barkan as we continue to raise the standard of excellence in property management.
OVERVIEW: The Property Manager is accountable for all community operations. The purpose of the Property Manager is to effectively manage and coordinate persons, activities, and available resources in order to accomplish community objectives as set forth by the Supervisor and Property Owner. These objectives will include maximizing occupancy levels and community values.
Personnel:
The Property Manager is responsible for providing leadership and direction to Associates at assigned property. This includes mentoring of Associates and ensuring staff support of the corporate mission and understands roles in achieving established goals. The Property Manager advocates on behalf of Associates to enhance individual performance, as well as provide excellent customer service to residents.
Assumes primary responsibility for preliminary interviewing, making recommendation to Supervisor in selection of Associates, hiring, supervision and training of on-site personnel and being responsible for all work the staff completes.
Complete annual performance reviews and makes recommendations for salary increases, Counsels underperforming associates and provides critical feedback to improve performance.
Effectively motivate through positive reinforcement, setting an example and taking corrective measures to ensure outstanding performance of all staff members.
Ensures efficiency of staff through ongoing training, instruction, counseling and leadership.
Plan weekly/daily office staff schedules and assignments.
Coordinate maintenance schedule and assignments with Maintenance Superintendent.
Administer action plans consistently, and on a timely basis with performance issues. Document appropriately, communicate situation to Supervisor and Human Resources, and terminate properly and upon approval from Supervisor.
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
Train the Assistant Manager to assume all managerial duties in the event of the Manager’s absence. Train other staff members to operate basic functions in the management office.
Communication:
The Property Manager must be an effective communicator with the client, supervisor, associates, co-workers, residents, vendors and all others coming in contact with.
Must respond to client , supervisor and resident within same business day, but no longer than 24 hours;
Be able to write and/or discuss comprehensive responses via email or letter.
Property Administration:
Administratively, the primary objective for the Property Manager is to establish on-site procedures to create a smooth and effective workflow in order to meet all requirements or deadlines.
Collection of rent and take appropriate action and legal remedies in the event of nonpayment of rent, in a timely fashion as per landlord/tenant law and lease agreement;
Adhere to the timely completion of any and all required reports to the supervisor, the owner and applicable federal; and/or state agency;
Ensure adherence of property rules and regulations, lease provisions or other documents governing the property;
Negotiate and coordinate services and contracts associated with the operation of the property, provided all proposed contracts are reviewed and approved by the individual to whom the Manager reports, as well as the Client;
Prepare timely management reports and other related material for Supervisor & Owner;
Attend meetings with Supervisor and Owner;
Oversees property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information;
Notifies residents of all issues affecting their tenancy;
Files court documents for eviction and attends scheduled court hearings as Landlord’s representative;
Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns;
Ensures property’s filing system is maintained and includes resident, applicant, accounting, and vendor and contract files;
Confirms all leases and corresponding paperwork are completed and input into Yardi accurately and on a timely basis;
Develops and utilizes sound rent collection procedures, including following up with delinquent accounts;
Deposits rent daily and completes all related documentation;
Monitors landlord-tenant relations and mediates disputes when necessary;
Establishes and maintains regular daily office hours;
Compliance:
Affordable Housing compliance is constantly changing/being updated and in order to ensure above average results in any file or management review, the Property Manager must be current in all regulations, know where to access information and ensure all aspects of compliance are accurate for the property.
Remain current in all aspects of affordable housing, regarding HUD/monitoring agency requirements in recertification, initial certification, special claims, voucher processing, etc, by continually updating knowledge through classes/seminars/webinars through professional associations, knowledgeable co-workers and any other resources available;
Maintain required professional certifications for site and as determined by Supervisor;
Learn and understand all applicable affordable documents to include, but not limited to, Tenant Selection Plan, Affirmative Fair Marketing Plan, Regulatory Agreement, Mortgage Note, as applicable to the site;
Learn and understand all reporting requirements to applicable monitoring agency;
Prepare for and follow-up on all agency inspections, such as, MOR, file reviews, REAC, as applicable to the site;
Submit/update and respond to all requests by monitoring agency.
Leasing & Marketing:
Maintaining the highest possible occupancy levels is possible through effective leasing, marketing and resident retention. The Property Manager must actively monitor all leasing and marketing and be prepared to make recommendations.
Foster excellent, quality-based, professional service to residents and clients alike;
Be responsible for maintaining the highest possible occupancy levels and carry out all necessary marketing programs;
Make recommendations for a marketing plan/strategy and administer plan;
Confirm that leasing staff techniques are effective in obtaining closing;
Approve all applicants and complete all leases and other move-in paperwork;
Develop and implement a resident retention plan to include resident orientation to the property;
Executes marketing and advertising campaigns for apartment leasing and coordinating leasing events such as open houses, realtor tours, and resident promotional activities;
Leads tours of property, showing vacant units and marketing property amenities as needed;
Screens, reviews, and approves all applications;
Leads lease orientations and signings, and submits relevant documentation;
Represent the company in a professional manner at all the times.
Resident Retention:
Ensure that sufficient resident activities and programs