Sr. Program Manager - Seller Experience (Remote)
Trace3 · Irvine, California, United States
Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
ABOUT THE ROLE:
The Sr. Program Manager, Seller Experience, owns the end-to-end experience of Trace3's sellers and leads the systematic removal of friction across the sales process. This role is responsible for building and managing a seller listening program that identifies productivity barriers, translating insights into prioritized process and technology improvements, and driving those initiatives from analysis and design through documentation, training, adoption, and measurable business impact.
Sellers are the customers of this function. Through direct observation, feedback, and data analysis, this leader will develop productivity benchmarks, establish operational health metrics, and oversee the intake process for seller-related tools, systems, and process enhancement requests across Revenue Operations.
In partnership with HR, IT, and Revenue leaders, this role will also own new seller ramp acceleration, change management, and adoption strategies for all Revenue Operations initiatives. Success is measured not only by what is delivered, but by seller adoption, productivity gains, and improvements in sales performance. Adoption is how we define done.
WHAT YOU'LL DO:
Seller Listening Program
- Build and lead seller advisory board, nominated by regional sales leaders, and serve as the voice of the field within Revenue Operations.
- Gather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness.
- Measure and monitor seller satisfaction and experience across regions, segments, and roles.
- Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives.
Process Improvement, Documentation, and Adoption
- Lead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity.
- Evaluate current-state processes, identify inefficiencies, and design scalable solutions that drive measurable business outcomes.
- Establish and maintain process documentation, standards, and governance practices across Revenue Operations.
- Drive successful rollout, training, and adoption of new processes, tools, and capabilities.
- Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements.
Measurement and Baselines
- Define and maintain key performance indicators related to seller productivity, adoption, effectiveness, and experience.
- Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives.
- Measure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes.
- Partner with leadership to identify trends, risks, and opportunities that improve sales execution.
Onboarding, Ramp, and Certification
- Partner with POH, Sales Leadership, and IT to continuously improve the new seller onboarding and ramp experience.
- Develop frameworks, measurements, and programs that accelerate time-to-productivity for new sellers.
- Support role-based enablement, certification, and readiness programs aligned with sales motions and business objectives.
- Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback.
Change Management
- Lead change management efforts for Revenue Operations initiatives, ensuring successful adoption and sustained behavioral change.
- Develop communication, training, and reinforcement strategies that maximize seller engagement and utilization.
- Serve as a seller advocate in cross-functional decision making, ensuring seller productivity and experience are considered in prioritization and trade-off discussions.
- Establish adoption measures and accountability mechanisms to validate success and business impact.
Cross-Functional Leadership
- Partner closely with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions.
- Build alignment across stakeholder groups and influence outcomes without direct authority.
- Lead through collaboration, data-driven decision making, and a customer-first mindset with sellers as the primary customer.
QUALIFICATIONS & INTERESTS:
- Bachelor's degree required; advanced degree preferred.
- 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function, including at least 3 years leading enterprise programs from strategy through execution.
- Demonstrated expertise in process improvement methodologies, with Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred.
- Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms.
- Proven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption.
- Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms.
- Strong analytical and quantitative skills, including the ability to establish performance baselines, define success metrics, and communicate insights to executive stakeholders.
- Experience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes.
- Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change.
- Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance.
- Demonstrated ability to influence stakeholders and drive alignment across organizations