Casino Host, Senior Executive
Edmn Cx_1 · Kansas City, Missouri, United States · onsite
- Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready‑to‑learn attitude.
- Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
- Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
- Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team.
- Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty.
- Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships.
- Make appropriate use of available resources: CSB’s and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority.
- Effectively sell Total Rewards to targeted customers; persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards.
- Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests.
- Ensure seamless hand-off of guest itineraries for flawless on-property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage.
- Plan, coordinate, and lead both on and off-property VIP events.
- Handle difficult guests and situations in a calm, professional and prudent manner.
- Fully comply with all applicable rules, regulations, laws and policies.
- Conduct yourself with highest levels of integrity and honesty.
- Respond to and consistently meet the needs of internal clients.
- Support and cultivate new ideas and methods to deliver business solutions.
- Identify ways to increase efficiencies or improve products or services.
- Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business.
- Keep track of existing products/services and/or progress on new initiatives.
- Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
- Develop skills to handle increasingly complex matters.
- Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
- Politely give consistent, timely and accurate information and find answers when unsure
- Must be at least 21 yrs. of age.
- Ability to read, write, and understand English.
- Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
- Must pass the required background check.
- Must obtain a Missouri Gaming License
- Report to work in a neat and clean business-business casual clothing. Well-groomed hair and personal hygiene are essential.
- Three to five years casino/hotel, customer service, host or other account management experience required. Luxury service experience preferred.
- College degree or equivalent experience preferred but not required.
- Ability to think independently in making decisions to maximize customer service experience and program profitability.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Excellent interpersonal, communication, problem solving and analytical skills required.
- Must have excellent customer service skills.
- Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
- Excellent networking abilities.
- Avid member of the local community, including commercial and industry awareness.
- Must be able to listen and respond to visual and aural cues.
- Must have excellent oral and written communication skills.
- Must show proficiency using office equipment and computer applications required for this position.
- Ability to work in a loud, fast‑paced environment while handling multiple tasks under time constraints.
- Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.
- Sales Excellence: Leveraging exceptional service to maximize sales performance
- Passion for Service: Internally motivated to graciously serve, delight and build player loyalty
- Influence: Engaging others to succeed
- Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world
- Drive: Harnessing energy and passion to excel
- Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness
- Must be able to maneuver throughout casino and hotel areas.
- Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist, and balance when performing in front of or interacting with guests.
- Must have manual dexterity to manipulate props and present customers with gifts/prizes.
- Must be able to frequently lift up to 20 pounds.
- Must be able to respond to both visual and aural cues.
- Must be able to tolerate areas containing secondary smoke.