Resident Manager
WSH MANAGEMENT INC · San Pablo, CA 94806
The Property Manager is responsible for the overall operations and performance of an 82-unit affordable senior housing community. This position oversees property administration, leasing, resident relations, compliance, financial performance, and maintenance operations while directly supervising one Maintenance Technician. The Community Manager ensures the community is operated in accordance with LIHTC requirements, company policies, and Fair Housing regulations while promoting resident satisfaction, occupancy, and asset preservation.
What We Offer
- Pay: $32.00–$33.00 per hour
- Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM
- Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
- Time Off: Paid vacation and 15 paid company holidays
Key Responsibilities
Financial
- Demonstrate ability to understand financial goals; operate the asset in the owner’s best interest in accordance with the Policies & Procedures Manual.
- Maintain accurate records of all community transactions and submit timely reports (e.g., rent rolls, delinquency reports, move-ins/move-outs).
- Daily review of the property Yardi dashboard.
- Review all vacant and available units to ensure timely move-ins.
- Prepare annual budgets and income projections accurately and on time.
- Ensure all rents and late fees/check charges are collected, posted, and deposited promptly.
- Generate necessary legal actions/documents in accordance with Landlord/Tenant Law, Fair Housing Laws, and company guidelines.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
- Ensure invoices are accurately processed for approval and payment by the Corporate office; manage petty cash and all funds.
- Performs other related duties as assigned.
- Carries out additional responsibilities as needed to support department and company objectives.
Leasing
- Ensure the property is rented to fullest capacity and lost rent is minimized.
- Utilize the Yardi leasing workflow from initial contact through approval/denial of tenancy and move-in.
- Utilize marketing strategies to secure prospective residents.
- Confirm leasing staff techniques are effective in qualifying and securing future residents.
- Confirm that leasing staff gather and file information about market competition.
- Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up-to-date and accurate information.
- Represent the company professionally at all times.
Administrative
- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
- Maintain working knowledge of California landlord/tenant law and common procedures and notices.
- Confirm all leases and corresponding paperwork are completed and input into the software system accurately and timely.
- Ensure current resident files are properly maintained and in required order.
- Ensure all administrative paperwork is accurate, complete, and submitted in a timely.
- Ensure compliance with all applicable affordable housing programs.
- Lead emergency team for the community; ensure proper response and handling of all emergencies with staff, residents, and buildings within company guidelines to minimize liabilities (e.g., criminal activity, injuries, fires, floods, freezes).
- Resident Retention:
- Conduct quarterly Resident Meetings
- Handle resident concerns/requests promptly to ensure satisfaction
- Participate in resident social service programs and/or coordinate resident activities
- Develop/implement retention programs (resident functions, special promotions, monthly newsletters)
- Ensure distribution of all company/community notices (bad weather, emergency, etc.)
- Consistently implement policies of the community.
- Daily review of all emails and respond within 24 hours.
Personnel Management
- Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
- Ensure staff efficiency through ongoing training, instruction, counseling, and leadership.
- Plan weekly/daily brief meetings with staff to review schedules, work order status, and assignments.
- Coordinate maintenance schedule and assignments with the Maintenance Supervisor.
- Administer action plans consistently and in a timely manner for performance problems; document appropriately, communicate with the supervisor and HR Director, and terminate properly when necessary.
- Provide support to staff to encourage teamwork; lead by example to create a harmonious environment.
- Ensure all administrative processes involving personnel are handled in a timely manner (e.g., performance evaluations, salary reviews, online timekeeping, change of status).
Maintenance
- Maintain community appearance and ensure repairs are noted and completed on a timely basis through regular inspections and tours.
- Assure quality and quantity of market-ready apartments.
- Ensure models and market-ready apartments are walked daily; communicate any service-related needs to maintenance.
- Ensure service request procedures are followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow-up.
Safety
- Learn and ensure compliance with all company, local, state, and federal safety rules.
- Ensure unsafe conditions are corrected promptly.
- Direct staff to follow a “safety first” principle.
Abilities
- Ability to make decisions, meet targets, and work under pressure.
- Strong command of the English language, including proper grammar, spelling, and sentence structure.
- Thorough understanding of the English language and ability to communicate effectively with others.
- Strong writing and proofreading skills.
- Attention to detail in all aspects of job performance.
- Effectively prioritize multiple projects simultaneously while meeting deadlines.
- Demonstrated managerial and leadership skills.
- Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
- A sense of urgency, comfort with ambiguity, drive for results, and ability to remain true to the company’s brand and image.
- Ability to apply principles of logical thinking to define problems, collect data, establish facts, draw valid conclusions, and initiate appropriate action.
- Effectively convey ideas, images, and goals to a diverse group of personalities.
- Possess a positive attitude; keep calm and smile under all circumstances.