Member Growth & Engagement Manager
True Talent Solutions Partners · New York · onsite
ABOUT THE ROLE
Drive member engagement and improve the journey from provider selection through a completed first visit. You will work across product, operations, data, and outreach teams to identify friction, act on member feedback, and improve access to care.
WHAT YOU'LL DO
- Own and improve the rate of members who select a provider and complete a first visit.
- Identify friction across outreach, scheduling, provider information, communications, and handoffs between product experiences.
- Manage post-visit feedback collection, including NPS and access scores, and improve its design, response rates, and data quality.
- Share member feedback with product, operations, data, and outreach stakeholders to guide decisions and engagement efforts.
- Partner with provider account management and operations teams to address scheduling, onboarding, and communication challenges.
- Explore new outreach channels, including AI-powered approaches, to reduce friction and improve visit conversion.
WHAT WE'RE LOOKING FOR
- At least 4 years of experience in product management, growth, or a related role.
- Consumer product experience, ideally with a digital product, and a record of improving usage, engagement, activation, or conversion metrics.
- Experience shipping products, measuring outcomes, and iterating based on results.
- Strong quantitative skills, including the ability to interpret conversion metrics and work with structured data.
- Comfort collaborating across teams and influencing without direct authority.
- Healthcare, health insurance, or consumer health experience is beneficial.
- Experience with SQL, product analytics tools such as Mixpanel or Amplitude, CRM or marketing automation, survey tools, and data visualization.
COMPENSATION & BENEFITS
Base salary: $155,000 to $185,000 annually. Visa sponsorship is not available.
LOCATION
Hybrid role based in New York, New York.