Client Success Manager
True Talent Solutions Partners · New York City · onsite
ABOUT THE ROLE
Join the client success team at a business services company supporting technology startups through complex company wind-downs. You will guide a dedicated group of clients through the full dissolution process, combining responsive support with hands-on operational execution.
WHAT YOU'LL DO
- Respond to client questions by phone, email, and support tickets, and manage a dedicated book of active clients.
- Guide clients through onboarding and the end-to-end dissolution process while meeting service-level agreements.
- Coordinate operational work such as tax filings, asset transfer agreements, third-party account closures, and investor capital distributions.
- Build expertise in corporate wind-downs and support clients through complex process steps.
- Share client feedback with product and engineering partners to improve the service.
- Create educational content for the client help center and collaborate across teams on client outcomes.
WHAT WE'RE LOOKING FOR
- Two to four years of experience in client-facing operations, customer support, or customer success.
- Experience managing a dedicated portfolio of 30 to 40 active clients and tracking commitments reliably.
- Strong written and verbal communication skills, including experience working with stakeholders such as founders, legal professionals, investors, or tax professionals.
- Ability to manage a full client lifecycle, maintain high satisfaction, and meet service-level agreements.
- Sound judgment in ambiguous, high-stakes, or regulated client work, and ability to become a subject matter expert in software-supported processes.
- Familiarity with help desk or ticketing tools such as Zendesk, Pylon, or similar platforms.
- Project management experience, exposure to legal, tax, or financial operations, and comfort with phone-first client support are helpful.
COMPENSATION & BENEFITS
Base salary: $90,000 to $135,000 annually. Visa sponsorship is not available.
LOCATION
On-site in New York City, with five days per week in the office. Candidates must be based in New York City or willing to relocate.