Senior Manager - Fund Client Services and Support Lead
Neuberger Berman · New York, New York, United States · hybrid
Neuberger is seeking a Senior Manager to lead Funds Client Services & Support, the team that stands behind our funds for the broker-dealers, wirehouses, RIAs, and retirement platforms that distribute them, and for direct retail accounts.
You will lead the Retail desk, which includes our call center, and the Intermediary desk. You will also govern the external transfer agent and NSCC processing that support our 40 Act funds, and you will provide a white-glove experience to our key distribution partners. As Transfer Agency lead on new fund launches and ETF conversions, you will help shape the fund lifecycle.
This role suits a hands-on, relationship-driven leader with deep mutual fund operations and transfer agency experience, sound judgment under pressure, and a practical interest in using automation and AI to work more efficiently.
What You Will Do
Lead Client and Intermediary Servicing
- Lead the Retail and Intermediary desks, including the call center, investor inquiries, and statements.
- Oversee daily trading across omnibus and direct accounts, including share class exchanges and clearing of fund activity with intermediaries.
- Deliver a white-glove service model for our largest broker-dealer and distribution platform relationships, with a service approach suited to retirement platforms.
- Guide clients through account transfers, required minimum distributions, exchanges, and share class eligibility.
- Draft and coordinate client communications, and contribute to Board reporting.
- Support the US Intermediary Sales team in distributing our offshore funds.
Govern the Transfer Agent and Operational Controls
- Oversee the external transfer agent and NSCC activity, monitoring performance against key performance indicators and service levels, investigating issues, and escalating risks.
- Conduct on-site and virtual operational health checks, and manage operational risk assessments of third-party vendors.
- Ensure adherence to each fund's prospectus and Statement of Additional Information (SAI).
- Monitor large cash flows that may affect investor concentration.
- Support operations for closed-end funds.
- Manage industry reporting obligations, including ICI surveys.
Shape the Fund Lifecycle
- Partner with Product Management on changes to existing funds, including ETF conversions, and serve as Transfer Agency lead on new fund launches.
- Work closely with Legal, Compliance, Operations, Reporting, Marketing, RFP, and Portfolio Management to meet deadlines and deliver a consistent client experience.
Lead People and Drive Improvement
- Lead, coach, and develop a team of client service professionals.
- Act as a day-to-day coordination point across teams, using data insights and AI-enabled automation to improve processes, reduce manual effort, and shorten turnaround times.
What You Bring
Required:
Education, Licenses and Registrations
- Bachelor's degree, preferably in Finance, Economics, Business, or a related field.
- Required at hire: Series 7 and Series 24 (the role supervises trading and client-facing activity).
- Required within 6 months of hire, if not already held: Series 66, or both Series 63 and Series 65.
Experience and Industry Knowledge
- 10+ years of experience in mutual fund operations or client servicing, including managing teams and supporting 40 Act funds.
- Hands-on transfer agency experience, including day-to-day servicing, shareholder processing, and investor record integrity.
- Working knowledge of broker-dealer operations and intermediary servicing, including omnibus and direct account structures, share class exchanges, and clearing of fund activity.
- Extensive knowledge of the NSCC Fund/Serv platform including the networking of accounts and the oversight of the Mutual Fund Profile.
- Familiarity with the requirements of fund prospectuses and Statements of Additional Information, and with retirement account servicing such as required minimum distributions and account transfers.
Vendor Oversight and Operational Risk
- Experience governing a third-party transfer agent or similar service provider. This includes setting and monitoring service levels, validating vendor reporting, investigating discrepancies, and escalating issues to resolution.
- Ability to assess operational risk and conduct vendor health checks, with sound judgment on when to escalate.
- Strong attention to detail and a control-minded approach, particularly when monitoring large cash flows and ensuring fund compliance.
Client Leadership
- A record of building trusted, long-term relationships with broker-dealers, wirehouses, RIAs, and retirement platforms, and of providing a high-touch service model.
- Skill in managing complex client escalations calmly, and in coordinating across Legal, Compliance, Operations, Reporting, Marketing, RFP, and Portfolio Management to resolve them.
- Excellent written, verbal, and interpersonal communication skills, including the ability to draft clear client communications and Board-level reporting.
People Leadership
- Experience leading, coaching, and developing client service teams, including managers of desks or functions.
- Ability to set clear expectations, build accountability, and sustain high performance in a service environment.
Analytical and Technology Skills
- Strong Excel and PowerPoint skills, including working with large datasets, identifying trends, and presenting insights clearly to senior audiences.
- Ability to turn operational data into insights that support process improvement and business growth.
- Ability to prioritize multiple projects in a fast-paced environment with evolving priorities.
Preferred:
- Experience supporting fund launches, share class events, or ETF conversions.
- Hands-on experience with AI tools (such as ChatGPT or Microsoft Copilot) and a record of improving manual workflows.
- Experience with closed-end funds.
Hybrid Notice:
This is a hybrid position. Currently, the hybrid work schedule for this position is 3 days in the office. Please understand that the hybrid schedule may be modified or eliminated at any time at Neuberger's discretion.
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Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.
Compensation Details
The salary range for this role is $125,000-$175,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age