Senior Operations Manager
capital · Dubai · hybrid
Responsibilities:
- Build and strengthen the Dubai operations team and support it day to day.
- Agree global strategy with the Global Head of Operations and deliver it locally.
- Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions.
- Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes.
- Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams.
- Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions.
- Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners.
- Report clearly to regional and global leaders, and escalate what needs more authority or resources.
Requirements:
- 5+ years in operations leadership in financial services, fintech, payments or another regulated environment.
- Experience building and leading operations teams.
- Direct experience as an operations contact for a regulator.
- Track record of delivering through global functions you do not manage.
- Experience with operational KPIs, incident coordination and launch readiness.
- Clear communication with senior leaders, and based in Dubai or willing to relocate.
Nice to have:
- Experience in brokerage, trading platforms or digital banking.
- Knowledge of the UAE regulatory environment.
- Hands-on experience introducing AI or automation into operations.