Engineering Manager, Agents
True Talent Solutions Partners · New York · onsite
ABOUT THE ROLE
Lead an engineering team building and improving AI agents for customer support within a B2B conversational AI platform. This role combines technical leadership, customer partnership, and hands-on problem solving to deliver reliable systems at scale.
WHAT YOU'LL DO
- Lead, mentor, and grow engineers building AI agents for complex customer interactions.
- Work with enterprise customers to understand operational challenges and develop scalable agent solutions.
- Guide deployments from initial implementation through ongoing iteration and optimization.
- Partner with product, design, and research teams to identify shared customer needs and inform platform direction.
- Help set technical strategy and maintain a high bar for quality, ownership, and execution.
WHAT WE'RE LOOKING FOR
- At least 5 years of software engineering experience and at least 1 year leading or managing engineers.
- Backend or product engineering experience, including work on customer-facing products or complex distributed systems.
- Proficiency in Python and production experience with TypeScript and asynchronous programming.
- Ability to investigate failures across complex technology stacks and communicate effectively with enterprise customers.
- Experience with AI systems, LLM applications, agentic workflows, or multimodal models is valuable.
COMPENSATION & BENEFITS
Base salary: $300,000 to $360,000 annually. Visa sponsorship is available.
LOCATION
On-site in New York, New York.