Cocktail Server
Q Casino + Resort · Q Casino + Resort - Dubuque, IA 52001
Q CASINO + RESORT
COCKTAIL SERVER
BASIC FUNCTION
Serve or drinks to guests, ensuring guest satisfaction.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Food & Beverage Supervisor
- Supervises: N/A
HOURS OF WORK
Monday 4:00 PM - 1:00 AM
Tuesday Off
Wednesday Off
Thursday Off
Friday 6:00 PM - 2:00 AM
Sunday 6:00 PM - 2:00 AM
***Scheduled is subject to change due to business needs
SPECIFIC DUTIES AND RESPONSIBILITIES
- Greet guests.
- Take drink orders.
- Provide prompt and proper service.
- Enter drink orders into POS system.
- Service customers with refills.
- Responsible for personal money caddy on each shift, must balance out.
- Collect money from customers.
- Clean coffee station at bar.
- Observe alcohol consumption of customers.
- Comply with IRGC and Q Casino rules.
- Clean all work areas.
- Run Micros reports at end of each shift and balance money.
- Other duties as assigned.
EDUCATION, TRAINING AND EXPERIENCE
- No formal education required.
- 6 months prior waitstaff experience preferred.
STANDARDS OF PERFORMANCE
- Constantly rotate through section, assisting guests.
- Basic knowledge of POS system.
- Keep guests satisfied by providing service.
- Basic reading and writing skills.
- Knowledge of alcoholic items.
- Knowledge of drink price list.
MENTAL AND PHYSICAL REQUIREMENTS
- Lifting up to 10 lbs.
- Walking for long periods of time
- Standing for long periods of time
- Talking, hearing
WORKING ENVIRONMENT AND CONDITIONS
- Inside work
- Occasional outside work
- Exposure to cigarette smoke
- Exposure to cleaning solutions
- Exposure to loud noises.