Senior Parking Manager
Reimagined Parking · VANCOUVER, BC · onsite
The Senior Parking Manager ensures the safe and efficient parking operations, while delivering a service that exceeds our customer/client’s expectations. The Senior Parking Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including staff management, revenue control, safety, and client relations.
- Assist in the supervision of location staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards
- Provide support to Operations Manager regarding hiring, onboarding, scheduling, and training new employees
- Act as a point of contact to client tor Property Manager, attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship
- Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion
- Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness
- Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required
- Fill in to provide coverage for front line positions, as needed
- Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests
- Immediately respond to reports of accidents, incidents, or safety concerns
- Communicate professionally at all times with guests, client, and teammates
- Proven experience in the parking management industry with a minimum of 2 years in a leadership role.
- Strong focus on customer service and client satisfaction.
- Proficient in location, profit and loss analysis.
- Demonstrated experience in revenue generation and direct marketing.
- Event management experience is a plus.
- Client relationship management skills.
- Business development and strategic thinking abilities.
- Leadership and team-building skills.
- Technologically proficient with MS Word, Excel, PowerPoint, and contract management software.
- Ability to work both independently and as part of a team.
- Valid driver’s license, reliable personal vehicle, and clean driving record.
Join our team and enjoy an outstanding benefits package, including: - Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
- Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
- Short-Term Disability (STD): Income protection when you need time to recover.
- Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
- Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
- Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
- Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family