Field Quality Manager
TechFlow, Inc. · Orlando, Florida, United States · hybrid
TechFlow Inc. is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the FQM will play a critical role in upholding quality standards, strengthening operational performance, and driving continuous improvement to enhance system reliability, reduce overhead, and ensure timely issue resolution. This hands-on, customer-focused role partners closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver exceptional service. The position is primarily home-based and requires up to 75% travel, offering the opportunity to make a meaningful impact on airport operations nationwide.
Key Responsibilities
- Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
- Serves as a liaison between Director of Operations, customer leadership and airport stakeholders.
- Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.
- Ensure consistent compliance with contract regulations.
- Develops and fosters a philosophy of continuous improvement across the region.
- Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.
- Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.
- Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
- Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
- Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
- Identify and nurture both cost savings and revenue opportunities.
- Drive communication up and down the organization. Build relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives.
- Prepare briefings and present complex technical information to technical and non-technical audiences.
- Communicate project details and technical concepts with clarity, confidence, and accuracy to customers, stakeholders, and team members.
- Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress.
- Bachelor’s degree or equivalent experience in relevant field
- 5+ years of experience in Field Management, Logistics, or Data Analytics
- Experience collecting, analyzing and organizing data to identify and drive preferred results.
- Must be self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations.
- Must possess strong organizational skills, attention to detail, and excellent writing skills.
- Proficiency with Microsoft Office Suite
- Ability to travel up to 75%
- Ability to obtain Public Trust Security Clearance (US Citizenship is required)
Preferred Qualifications
- Experience with TSA airport operations
- Experience involving contract management with multiple subcontractors while meeting specific SLA’s.
Physical Requirements (with or without reasonable accommodation)
- Move about job sites, which may include uneven terrain, stairs, ladders, scaffolding, or elevated work areas
- Stand, walk, bend, kneel, or climb for extended periods (e.g., up to 8 hours per shift)
- Lift, carry, or move up to 25 lbs (e.g., inspection equipment, samples)
- Use measuring tools, testing instruments, and inspection equipment
- See and distinguish details needed to assess materials, welds, finishes, or documents (with corrective lenses or assistive tools as needed)
- Wear required PPE, such as hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable
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About TechFlow
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, EMI Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!
- Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
- 401k plan with Roth option. - Eligibility for an employer match.
- Immediate vesting
- Paid time off
- Holidays – 11 paid holidays per year
- Comprehensive medical, dental, and vision plans
- Company-paid Life & AD&D insurance plan
- Employee Assistance Program
- Wellness Resources
- Company-paid training and development program
- Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children
- Short-term and long-term disability (per plan guidelines)
- Legal Shield and Identity Theft protection plans
- Pet Insurance