Brokerage Officer
East Midlands Shared Services · Nottinghamshire, United Kingdom · hybrid
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is Salary £33,673 (Level one) rising to £36,581 per annum (pro rata for part-time’)
Location: Loxley house, station street, Nottingham NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
As a Brokerage Officer, you will play an important role in supporting Adult Social Care operations to identify and source appropriate care and support services for people. You will work closely with social care practitioners, providers and other colleagues to source suitable provision, ensuring individual needs and agreed outcomes are considered alongside quality, availability and value for money.
The role involves managing referrals, liaising and negotiating with care providers, maintaining accurate records and progressing brokerage activity in a timely way. You will need to be organised, confident in communicating with a range of people and able to manage competing priorities within a busy service.
About You
The ideal candidate will have:
- Good literacy, numeracy and IT skills, with the ability to accurately record and maintain information.
- Experience of working in a busy customer-focused, administrative or social care environment.
- A good understanding of Adult Social Care and the importance of sourcing care and support that meets assessed needs and agreed outcomes.
- Knowledge and understanding of commissioning and brokerage processes within Adult Social Care.
- Strong negotiation skills, with the confidence to work with providers to achieve appropriate and cost-effective care and support solutions.
- Good commercial awareness and an understanding of the importance of achieving value for money when sourcing care and support.
- The confidence to appropriately challenge providers and escalate concerns where required.
- Strong communication and interpersonal skills, with the ability to build effective working relationships with practitioners, providers and other professionals.
- The ability to work at pace, manage competing priorities and respond effectively to urgent or changing demands.
- Good organisational skills and the ability to manage a varied workload effectively.
- Good problem-solving skills and the ability to identify appropriate solutions when suitable provision may be difficult to source.
- An awareness of the care provider market and the challenges that can affect availability and capacity.
- The ability to work accurately, with good attention to detail and a clear understanding of the importance of maintaining appropriate records.
- to work as part of a team and on own initiative
- The ability to work effectively as part of a team while taking responsibility for your own workload.
- A professional approach and the ability to handle sensitive and confidential information appropriately.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Kate Carlton by email at Kate.carlton@nottinghamcity.gov.uk
Closing Date: 6th November 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: To be confirmed
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.