Food and Beverage Supervisor
Edmn Cx_1 · Hammond, Indiana, United States · onsite
To assist in providing a superior gaming experience, unattainable by our competitor, where guests can indulge themselves without apology. Supervise wait staff in assigned outlet and Dual Rate VIP Coordinator/F&B Host-Hostess to ensure appropriate customer service is provided to the guests
- Supervise all employees engaged in bartending and serving for a specific outlet.
- Review manifest and staffing levels to determine appropriate work assignments for the staff.
- Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
- Monitor silverware and plate status and order items as needed with budget constrictions taken into account.
- Develop schedules to reflect staffing levels needed to give optimal guest service.
- Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances.
- Train new employees and update all employees on new procedures or policies.
- Conduct a physical inventory of bar ware and requisition replacement items as needed.
- Coach and counsel all employees when needed to reinforce department and company policy and procedures.
- Maintain a well-informed shift by conducting daily shift meetings.
- Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational.
- Must be able to work various shifts and hours to include holidays and weekends.
- Maintain the highest standards of professionalism when interacting with guests and co-workers.
- Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
- Responsible for greeting, seating, and reservations per standards set by department.
- Assist all staff members to ensure complete guest satisfaction.
- Assist in all guest service area and public relations, dissatisfied guests and special requests.
- Follow all safety procedures; maintain work area for a clean and safe environment.
- Supervise all employees engaged in bartending and serving for a specific outlet.
- Review manifest and staffing levels to determine appropriate work assignments for the staff.
- Other duties as assigned.
- Must be 21 years of age or older
- Proficient in English verbal and written
- Equivalent to a high school diploma with some knowledge of restaurant operations and serving
- 2-3 years supervisory experience is preferred
- Must be able to serve alcohol in the state of Indiana.
- Must obtain/maintain an Indiana Liquor License, as required.
- Flexible to work various shifts, weekends, and holidays
- Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
- Access to the vessel is required.
ADDITIONAL REQUIREMENTS
- Ability to lift, carry, push, and pull objects up to 50 pounds
- Ability to bend, stoop, twist, crouch, and reach repetitively
- Ability to work in a fast paced environment.
- Must be able to work in cold/hot environments.
- Must be able to work from a standing position and/or walking motion for extended periods.
- Ability to work in a crowded, smoking, and loud environment