OnSite Specialist - The Woodlands, TX
Stryker · Houston, Texas, United States
Work Flexibility: Field-based
Position summary:
· Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.
· Essential duties & responsibilities: (detailed description)
· Provides clinical surgical support by managing all relevant equipment.
· Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
· Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
· Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
· Maintains knowledge base of equipment and disposable products through Stryker education training programs.
· Provide physicians and OR personnel with information on new and current products.
· Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
· Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
· Accurately records and reports all surgical procedure information.
· Adheres to all Stryker and medical facility policies, standards and procedures.
· Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
· Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
· Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
· Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
o Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
Education & special trainings:
· High School Diploma or Equivalent required.
Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
· Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal
Qualifications & experience:
· Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
· Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
· The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
· The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
· The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
· The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
Physical & mental requirements:
· Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
· Ability to remain standing and/or walking for an extended period of time.
· Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
· Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
· Excellent analytical skills.
· Excellent interpersonal skills.
· Excellent equipment problem-solving skills.
· Excellent time management skills with ability to use independent judgment and critical thinking effectively.
· Must be able to explain and generate detailed guidelines and procedures.
Scope of Work Summary (Operating Room Support):
The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.
Core Responsibilities:
- Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
- Confirm equipment functionality and image routing prior to each procedure.
- Adjust camera, monitor, and device settings intraoperatively.
- Provide immediate troubleshooting of endoscopy and integration systems.
- Manage post-procedure breakdown and staging of all Stryker equipment.
- Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
- Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
- Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
Qualifications:
- Experience in OR technical support or surgical services.
- Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
- Excellent communication and troubleshooting skills.
Scope of Work Summary (Sterile Processing Department – SPD):
Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.
Core Responsibilities:
- Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
- Perform in-line function testing (leak, sharpness, insulation, or power checks).
- Wrap and containerize sets for sterilization per IFU.
- Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
- Facilitate repairs, replacements, and instrument tracking per hospital protocols.
- Communicate with SPD and OR leaders regarding equipment readiness and process improvements.
Certifications:
- CRCST required within 6 months of hire (per Stryker and state legislation).
- Ongoing annual continuing education required.
Scope of Work Summary (Case Cart & Inventory Management):
Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add-on cases. Works closely with SPD, OR coordinators, and service line leaders to ensure procedural efficiency.
Core Responsibilities:
- Pick and stage surgical case carts using surgeon preference cards.
- Document missing instruments and coordinate replenishment.
- Ensure all supplies and instruments are available prior to procedure start.
- Manage postoperative put-backs, restocking, and inventory accuracy.
- Track and communicate rapid turnover and trauma case needs.
- Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.
Qualifications:
- Familiarity with surgical supply chain or SPD workflows.
- Strong organizational and communication skills.
Scope of Work Summary (OnSite OR Liaison / Expanded Services Specialist):
Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.
Core Responsibilities:
- Serve as point of contact for all OnSite service issues, escalations, and process