Director of Commercial and Ancillary
AIR Communities · Denver, Colorado, United States
AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
We seek motivated professionals who excel in customer service and thrive in a fast-paced, collaborative environment. If you're inclined towards more challenging tasks and aspire to exceed expectations, our environment may align better with your ambitions, join us!
Where You Will Work:
AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support the team.
What You Will Do
AIR Communities is seeking a strategic, analytically driven Director, Commercial & Ancillary Services to lead financial management, commercial leasing, lease administration, and ancillary revenue performance across the portfolio. Reporting to the Vice President, Commercial & Ancillary Services, this role will maximize revenue, improve operational performance, strengthen commercial tenant relationships, and support long-term asset strategy through financial analysis, forecasting, revenue optimization, and disciplined execution.
This leader will partner with Accounting, Property Operations, Asset Management, and other business partners to translate financial and operational data into actionable insights, identify revenue opportunities, and ensure commercial and ancillary programs are administered accurately and effectively.
The successful candidate will combine strategic thinking, financial expertise, operational discipline, and collaborative leadership while partnering closely with the Vice President, mentoring at least one direct report, and advancing departmental and portfolio-wide objectives.
Commercial Leasing, Revenue Growth & Asset Strategy
Develop and execute commercial leasing strategies that support asset objectives, resident needs, tenant quality, and long-term revenue goals while maintaining a high-quality commercial and retail tenant mix aligned with property-level and portfolio-wide strategies.
Evaluate prospective tenants and commercial opportunities based on financial performance, tenant suitability, market considerations, and alignment with asset strategy.
Lead or oversee the negotiation of commercial leases, renewals, extensions, amendments, and other agreements in coordination with the Vice President and appropriate internal partners.
Identify opportunities to increase commercial rent, commercial parking income, and other ancillary revenues through improved leasing, pricing, contract terms, and program performance.
Build and maintain strong relationships with commercial tenants, brokers, and other external partners to support leasing activity, tenant retention, and revenue growth.
Monitor commercial and ancillary performance, identify trends and opportunities, and recommend initiatives that improve financial results and operational effectiveness.
Lease Administration, Contract Management & Compliance
Oversee the accuracy and completeness of the commercial lease database, ensuring lease terms, financial obligations, and related documentation are properly maintained.
Ensure commercial lease setup, recurring rent charges, monthly billings, and applicable expense estimates are accurate and timely.
Monitor critical lease dates, renewal and expiration schedules, contractual obligations, and compliance requirements to minimize financial and operational risk.
Maintain complete tenant files and current Certificates of Insurance in accordance with established requirements.
Maintain accurate ancillary services contract records, including key terms, expiration dates, renewal schedules, and applicable financial obligations.
Establish effective processes, documentation, and controls for lease and contract administration, billing, reporting, data integrity, and coordination among Commercial & Ancillary Services, Accounting, and Property Operations.
Financial Management, Planning & Reporting
Lead annual budgets, monthly forecasts, variance analyses, and long-range financial plans for commercial and ancillary revenue programs, supported by financial models, scenario analyses, and performance forecasts that inform strategic planning, revenue optimization, and business decisions.
Prepare timely, accurate executive reporting and presentations on commercial rent, parking, ancillary revenues, operating performance, key trends, risks, and opportunities to support leadership decisions, asset strategy, and portfolio performance.
Analyze actual results against budget and forecast, identify performance drivers and emerging risks, and recommend corrective actions and opportunities for improvement.
Monitor Accounts Receivable, delinquency trends, collections, and outstanding balances, partnering with appropriate teams to address issues and improve collection performance.
Partner with Accounting to ensure annual Common Area Maintenance (CAM) reconciliations and estimates of future-year expenses are completed accurately and on time.
Ancillary Services & Property Operations
Oversee the financial performance and administration of parking and other ancillary revenue programs, identifying opportunities to improve revenue, service delivery, contract management, and the resident and tenant experience while ensuring alignment with portfolio objectives and property needs.
Serve as a key point of contact for property teams regarding commercial tenants, lease-related matters, and ancillary service programs.
Collaborate with Property Operations and other internal partners to resolve tenant concerns, address operational challenges, and support effective property-level execution.
Support consistent program administration, clear accountability, and effective communication across corporate and property teams.
Develop reporting and analytical tools that help stakeholders monitor performance, identify trends, and make informed operational decisions.
Strategic Partnership, Process Improvement & Leadership
Work closely with the Vice President, Commercial & Ancillary Services, in a collaborative, shared-responsibility environment to establish priorities and advance departmental goals.
Provide guidance, coaching, and mentorship to at least one direct report, supporting individual development, accountability, and strong team performance.
Partner with Accounting, Property Operations, Asset Management, and other stakeholders to align financial objectives, leasing strategy, operational execution, and reporting, translating complex information into clear recommendations for business partners and senior leadership.
Identify opportunities to improve financial processes, reporting capabilities, data quality, and operational efficiency.
Document policies, procedures, and process flows to promote consistency, accuracy, and effective internal controls.
Participate in special projects, cross-functional initiatives, and strategic planning efforts that support revenue growth and overall business performance.
Foster a collaborative, accountable, and team-oriented culture consistent with AIR Communities' values.
A Bit More About Who You Are
You're Financially and Analytically Driven. You apply expertise in budgeting, forecasting, variance analysis, and financial modeling to evaluate performance, identify trends, and recommend practical actions that support business objectives.
You're an Excel Expert. You use advanced formulas, PivotTables, financial models, and complex datasets to build efficient analytical tools and interpret large volumes of financial and operational data.
You're a Strategic, Results-Oriented Thinker. You co