Lead Support Services - 16hr
fa-evav-saasfaprod1.fa.ocs.oraclecloud.com/CX · Hartford, Connecticut, United States · onsite
Coordinates Support Services employees to continuously improve the environment and quality of services provided by employees to our customers.
- Assists in assigning and prioritizing tasks, duties and work requests of Support Services employees.
- Monitors and evaluates performance of Support Service employees. Implements disciplinary actions as needed.
- Conducts or assists with the training of Support Service employees.
- Issues appropriate supplies and equipment on a daily basis.
- Inspects equipment to ensure safety and quality assurance standards have been attained. Monitors usage of supplies. Makes corrections to usage when appropriate.
- Conducts departmental in-service orientation and other meetings as required.
- Maintains established ARAMARK and CCMC policies, procedures and objectives for quality assurance and safety.
- Evaluates departmental procedures recommending/implementing any needed changes.
- Conducts quality tours through area of responsibility correcting any deficiencies.
- Completes quality improvement forms.
- Performs all work in accordance with ARAMARK, CCMC, and regulatory safety procedures and requirements including NFPA, EPA, OSHA, JCAHO, state, county and local agencies
- Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.
- Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.
- Performs other duties as required.
Supervisory Responsibilities
Create daily, weekly, monthly work schedules. Inspect work of Support Services employees, and coach/counsel for corrective actions. Document performance issues and communicate with department leadership any disciplinary actions taken, or required. Respond to customer complaints, concerns, and requests, and take corrective action to remediate issues. Ensure all work and overtime is distributed equitably among all team members. Distribute keys, and mobile devices, and ensure prompt return of hospital issued equipment at the end of the shift. Work with team members to resolve payroll and benefit related issues. Work with team members to resolve personal and interpersonal issues that arise from time to time.
Education and/or Experience Required
Education Required: High School
Education Preferred: None
Experience Required: Two years of experience in support service functions (healthcare, hospitality, janitorial or maintenance).
Preferred Experience: Lead/supervisory experience
Knowledge, Skills and Abilities Required
Displays polite, spirit-of-service attitude when communicating with client or ARAMARK visitors and managers. Maintains friendly, efficient and responsive attitude toward client and client's customers while performing job duties.
Excellent oral communications required as well as the ability to work with and direct others.
Must be able to prioritize work requests and handle multiple tasks while projecting a courteous image.
Work Environment:
Works within a variety of client settings. Exposure to hazardous situations can occur while performing job duties.