Service Manager - Cash & Liquidity Platforms
Employer not yet confirmed · UAE
Role : Service Manager - Cash & Liquidity Platforms
Location : Abu Dhabi
Role Purpose:
- A full-time role that will handle many complex/critical projects for ADIB. He will be leading the Solution Design, Architecture, Integration and Solutions delivery for the long-term strategic initiatives, specifically for top end governments & large corporate customers. Considering critical long term initiatives for governments, large corporate, wholesale and business banking systems with the current resource capacity there is a growing technical debt that requires comprehensive full proof solution.
- He will be responsible for overall architecture design of critical solutions for wholesale banking, global transaction banking, risk, and treasury. He will lead the solution design to arrest any gap and look for futuristic state of art solution design to cover the longer run and capability.
- Managed end-to-end WBG and BBD applications integrations with upstream and downstream systems.
- Provide technical WBG and BBD product solutioning, gathering their feedback and requirements for future system enhancement.
- Collaborate with IT and other stakeholders to optimize the enhancements of the user experience with continuous integration and agile delivery practices Implement consistent and responsive user experience by collaborating with Design and Product teams.
- Manage Projects and Major tasks rollout in WBG and BBD, coordinate with vendors, business users and other stake holders to articulate and document business requirements, change requests, Data Gap Resolution Strategy and Data Feeder module design and development required for WBG projects from various banking source systems.
- Ensured compliance with security, risk, legal, regulations, project management practices and audit as well as business continuity principles. Ownership for maintaining GRC Matrix complied for department as per Bank needs.
- Must have In-depth knowledge of the WBG and BBD Products and Services.
- Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
- Support “go-live’ and post ‘go-live’ activities for projects and any releases to production.
- Own deployment, validation and environment readiness for all WBG platform releases, including Azure cloud provisioning, CI/CD pipeline execution, Kubernetes operations, performance tuning, DR/resiliency validation, data migration and end-to-end integration across Core Banking, Payments and enterprise systems.
Key Accountabilities of the role
- Understand Business Expectations: Understand current business issues, objectives, and expectations from IT. Ensure that requirements are understood, managed, communicated and their status agreed on and approved. Manage expectations by ensuring that business units understand priorities, dependencies, financial constraints, and the need to schedule requests. Understand the current business environment, process constraints or issues, geographical expansion or contraction, and industry /regulatory drivers.
- Delivery Management and Communication: Facilitate Development of project charter, resource, and time estimation, oversee projects at the various stages along with effective team management, milestone tracking, risk management, preventive and corrective actions. Ensures that periodic updates are sent to stakeholders.
- Relationship Management: Engage with Business units on periodic basis and act as single point of contact (SPOC) for IT Requirement handling. Address business escalations by working with internal stakeholders and vendors. Have periodic meeting to discuss key strategic initiatives, product enhancements and roadmap, provide information on new technology trends. Team Leader is accountable to ensure that actions are assigned and completed as per agreedplan.
- Recommend new and innovative technology ideas to business that supports business growth and revenue.
- Application Vendor Management: Team Leader to ensure periodic Vendor meetings are held with proper MoM that covers discussion points, decision points and actions. Team Leader is accountable to ensure that actions are assigned and completed as per agreed plan. He is responsible for managing RFP creation, Vendor identification, Vendor proposal evaluation, Contracting, Scope articulation, Vendor on-boarding, Vendor project management.- Application management: Team Leader ensure that Application Profile is built and kept up to date. Ensure that application documentation is maintained in library. Team Leader is accountable to oversee application health in terms utilization, performance, availability, issues/defects, changes, vendor support, etc. The main activities related to application management that is monitored are as follows:
- Service Requests: Team Leader is accountable for proper assignment, planning, tracking, update and closure of all Service Requests assigned to his/her Assignment Group.
- Change Requests: Team Leader is accountable for proper assignment, planning, tracking, update and closure of all Change Requests assigned to his/her Assignment Group. Team Leader Accountable for reporting rollout immediately upon implementation.
- Problem Tickets: Team Leader is accountable for reviewing recurring incidents and logging/reporting it as Problem(s) in required format to be logged in Service Desk as per Problem Management process.
- Incidents Tickets: Team Leader is accountable for proper assignment, planning, tracking, update and closure of all Incidents assigned to his/her Assignment Group within the specified SLA. Team Leader is accountable to immediately report major incidents/ systems failures/ outages to ITOps/NOC for further escalations along with required details, also Team Leader is accountable for escalating the same to Head by any means available. Review work-arounds and assess to promote an incident to problems. As P1 should be logged in Arclogic as per defined format. Team Leader is responsible to provide the required information as per the prescribed format for P1 incidents.
- Closure of VA and PT findings: Team Leader is accountable to ensure that a plan is in place to process VA Assessments/Penetration Testing wherever applicable and supervise the closure of VA/PT findings, assigned and executed on time in order to close all the findings against the plan.
- Platform Engineering, Release Readiness & Integration Management: Team Leader is accountable for the technical readiness, stability and resilience of all WBG platforms across environments. The main activities are as follows:- Release Deployment & Environment Readiness: Team Leader is accountable for deployment, validation and environment readiness (DEV, SIT, UAT, Pre-Production and Production) for all WBG platform releases, ensuring environments are configured, version-aligned and signed off prior to each release.
- Azure Cloud Provisioning & Configuration: Oversee provisioning and configuration of Azure cloud resources for WBG platforms in line with Bank security, architecture and cost governance standards.
- CI/CD Pipeline Execution: Govern execution of CI/CD pipelines (GitLab, Azure DevOps, GitHub Actions, Jenkins), ensuring controlled, traceable and repeatable build and deployment practices.
- Kubernetes Operations: Manage Kubernetes (AKS/EKS) cluster configuration, scaling and pod optimization to ensure availability, performance and efficient resource utilization.
- Log Analysis & Monitoring: Lead log analysis using Azure Monitor, ELK, Dynatrace and Splunk to proactively detect issues, support root-cause analysis and reduce incident resolution time.
- Performance Tuning: Drive performance tuning for APIs, SQL and microservices to meet agreed SLAs and non-functional requirements.
- DR & Resiliency: Plan and execute DR drills, failover testing and resiliency validation, ensuring alignment with Bank business continuity and regulatory requirements.
- End-to-End Integration Management: Own end-to-end inte