Working Student IT Support & Operations (m/f/d)
zenjob · Berlin · hybrid
About Us
Zenjob https://www.zenjob.com/de/ueber-uns/ is a Berlin-based job portal with the goal of empowering the workforce of tomorrow with innovative technology. We envision a world where everyone has complete control over their work life. Even today, part-time workers can decide when, where, and how they want to work with just a few clicks. Our service is available in over 30 cities in Germany, over 5 cities in the Netherlands, and with our upcoming launch in the UK, we aim to expand into further international markets. Our $50 million (€45 million) funding round in February 2022 will enable us to achieve our goals: accelerating our expansion across Europe, scaling our platform, and delivering new data-driven automation features for our rapidly growing customer base.
The position
As our Working Student IT Support & Operations, you keep them productive by owning first-level support, devices, and onboarding and offboarding. That frees our IT engineers to focus on security and automation projects.
You'll do this with us
- IT requests in Freshservice and Slack get a fast first response and a clear resolution or handoff.
- Every new joiner starts with a working laptop and the right access on day one, and every leaver's access and hardware come back.
- Our asset inventory and hardware stock match reality.
- Colleagues solve common issues themselves with guides you wrote.
This is what you bring with you
- Enrolled at a university in Germany for at least the next 12 months
- Hands-on experience troubleshooting macOS and Windows
- Experience supporting non-technical users, in IT or another service role
- Careful handling of accounts, access and personal data
- Fluent English; German is a plus
Nice to have
- Exposure to Okta, an MDM such as Kandji or Jamf, or a ticketing system
- You have built small tools with AI coding assistants and know where they can break
Practical Details
- Working hours: 16–20 hours per week during the semester
- Location: Berlin office, with 2–3 days per week on-site, depending on the agreed working hours
- Duration: Minimum commitment of 12 months
We offer this
- An open and great team that will support you from day one.
- Extensive onboarding: Company onboarding, regular training sessions and an open feedback culture
- A hybrid work model that allows for working in the office and remotely, flexible working hours, and the possibility of bringing your dog to the office.
- 30 EUR Urban Sports Club subsidy, 25% discount on Fit X membership.
- Quarterly team events, winter and summer parties, budget for our employees' birthdays and anniversaries
Watch our Culture Video to see what it's like to work at Zenjob: Meet Zenjob - our culture, values and team https://www.youtube.com/watch?v=3H9EC_ce3jU
If this has sparked your interest, we would be delighted to get to know you! Apply now and send us your documents.