Manager, Market Engagement Lead - Community Impact & Investment (National & Greater Washington DC)
Capital One · McLean, Virginia, United States · hybrid
Manager, Market Engagement Lead - Community Impact & Investment (National & Greater Washington DC)
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.
Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Corporate Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Global Policy Affairs Group, Regulatory Relations, and RISE. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.
Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better. The Community Impact and Investment (CI&I) team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:
- Fueling strategic community investments (e.g. grants, skills, loans)
- Delivering insights, advice and resources that inform Capital One’s products and services
- Activating the capabilities of “impact forward” associates
The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating Community Development Financial/Institution (CDFI) loans and partnering with and advising LOBs.
The Opportunity and Role:
This role plays a critical part in translating community insights into national and regional market strategies and philanthropic investments that align with Capital One’s enterprise priorities and community impact goals.
Community Impact and Investment is kicking off a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.
We’re seeking a Greater Washington DC-based Manager to lead initiatives across both National and Mid-Atlantic portfolios. This leader is charged with deeply understanding challenges and opportunities nationally and within the Greater Washington DC region, bringing that market intelligence to bear to ensure we are designing and investing in high-impact programs with demonstrable outcomes to advance socioeconomic mobility while maximizing impact for Capital One’s reputation and business agenda.
In this role, you’ll be expected to demonstrate leadership and proficiency in two key areas:
Gathering & Synthesizing Market Intelligence
- You’ll oversee research and market scans to identify, analyze, and cultivate strategic partnerships across a variety of national and regional community organizations, social enterprises, and key public-private institutions.
- You’ll engage with senior executive partners and external leaders to nurture high-value relationships that advance community needs and scale systemic solutions for socioeconomic mobility.
- You will lead cross-functional risk mitigation and compliance oversight across national and market-level CI&I initiatives.
Transforming Market Intelligence Into Tangible Impact
- Deliver Compelling Executive Content: You will author and deliver executive-level presentations and strategic briefs to bring national and regional market insights to CI&I, Global Enterprise Affairs, and senior business line leaders to drive decision-making.
- Lead Investment Proposals: You’ll spearhead proposal design in close collaboration with market teams, analytics, and line of business leaders to build compelling business cases for national and local market investments.
- Portfolio and Process Strategy: You’ll direct and evaluate the investment portfolio of Greater Washington and national partners and associated philanthropic grants, optimizing alignment with overarching enterprise strategy.
- Performance & Impact Measurement: You’ll establish impact metrics and drive reporting for national and regional footprints to evaluate Capital One’s community presence, sentiment, and mobilization of enterprise resources.
- Using Data to Problem Solve: You will use data to understand challenges and proactively recommend solutions. You’ll seek out existing solutions before recommending or creating new ones.
- Tell the Strategy Story: You’ll use adaptive communication to tell the story of Capital One’s investment strategy to different audiences.
- Support Strategic Initiatives: You will support strategic initiatives on behalf of Market Engagement.
An Ideal Candidate is:
- Strategic Impact Leader: You possess a track record of driving scalable social change, with the strategic vision to connect national priorities to local community outcomes.
- Wired for Collaboration and Connection: You thrive in a matrixed organization because you know that together we can do better. You’re obsessed with building and cultivating relationships. You love the chance to share your perspective, to hear the perspectives of others, and to figure out how teams can collaborate.
- Strategic Executor & Problem Solver: You operate with high autonomy, navigating ambiguity and driving complex programs from concept through execution across matrixed enterprise stakeholders.
- Intellectually Curious: You ask why, explore, and look to understand the root of the problem being solved. You consistently seek subject matter expertise from communities and partners to inform and strengthen decision-making.
This role involves up to 30% travel as needed. It also involves attending events before and after normal business hours and overnight trips / conferences.
This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
Basic Qualifications:
- Bachelor’s degree or military experience
- At least 7 years of experience in project management, program management, strategy, or process transformation
- At least 5 years of experience leading corporate social responsibility, community impact, or public affairs initiatives
Preferred Qualifications:
- Demonstrated ability to use data and metrics to understand problems and assess program effectiveness
- Project Management Professional (PMP), Lean, Agile, or Six Sigma certification
- 7+ years of experience in corporate social responsibility, community relations, or strategy consulting in a corporate environment
- 5+ years of experience managing external stakeholder relationships, cross-sector partnerships, or national grantmaking portfolios
- Experience in budget management, process optimization, or building scalable workflows
- Experience working in financial services, technology, government, nonprofit or other regulated industries
- Strong communication and presentation skills, with a f