Business Analyst
Ambition Recruitment · Sydney NSW · onsite
Salary: Salary plus super
Business Analyst - Managed Service Provider
- Sydney CBD
- Permanent role
Do you want real ownership of how a business runs? This Sydney-based managed service provider is looking for an experienced Business Analyst to take charge of its workflows, systems and processes and make them work efficiently for the business. If you're a self-starter who is comfortable talking process and solutions with stakeholders at every level, this role offers the autonomy to make a visible difference.
Responsibilities include:
- Reviewing workflows, processes, compliance and SLAs, then recommending how systems can better support the business
- Taking ownership of the SharePoint environment, including redesign, structure, maintenance and ongoing improvements
- Supporting the sales-related aspects of the ERP platform
- Engaging stakeholders to understand current processes and challenges, then gathering, analysing and documenting business and functional requirements
- Process mapping and optimisation across IT systems, finance operations and insurance requirements
- Analysing operational, service, financial and customer data to identify trends, run root cause analysis and recommend practical solutions
- Driving testing and implementation, and supporting business cases, cost-benefit analysis and impact assessments
- Helping modernise customer-facing platforms and working with vendors and technology partners through delivery
Experience needed:
- 5+ years in a Business Analyst, Process Analyst, Service Analyst or similar role
- Delivery experience on technology transformation programs, ideally with exposure to ERP and/or CRM platforms
- Proven ability to gather, document and validate business requirements
- Strong analytical and problem-solving skills, with the ability to interpret data and make clear recommendations
- Experience analysing and improving business processes and workflows
- Confident facilitating workshops, meetings and stakeholder discussions
- Understanding of ITIL and project delivery frameworks
- Strong report, presentation and business documentation skills
- Managed services, IT services or service delivery experience is highly regarded but not essential
Apply now or reach out to Jasmin at Ambition for a confidential chat about the role!