Guest Services Representative
Edmn Cx_1 · Pompano Beach, Florida, United States · onsite
JOB SUMMARY
Accurately and promptly handle all money transactions and player accounts for customers. Promote Family Style Service culture through actions and positive attitude. Promotes a fun and friendly environment that creates excitement for external and internal guests.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
- Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.
- Accurately count and record assigned funds and make exchanges of funds throughout the shift.
- Keep cash drawer balanced and impressed.
- Make exchanges with the vault.
- Verify and document personal identification information for T-31 transactions.
- Complete CTRs, CCTL’s, MTLs, and all other required documentation.
- Track and complete Title 31 and Suspicious Activity reports.
- Issue player’s cards for guests or update player’s accounts with current information, as needed.
- Redeem points from accounts for patrons for cash or prizes.
- Assure that guests have a favorable gaming experience.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.
ADDITIONAL REQUIREMENTS
- Ability to push and pull up to 25 pounds
- Ability to lift and carry objects up to 25 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Safely work with provided cleaning chemical and equipment
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to work in a smoking and pet-friendly environment
WHAT YOU WILL NEED
- Must be 21 years of age or older
- Proficient in English verbal and written
- Proficient with iOS devices
- Flexible to work various shifts, weekends, and holidays
- Must be able to obtain and maintain a 1055 gaming license
- A high school diploma or GED equivalent is preferred.