Account Manager - Energy
Van Leeuwen · Brierley Hill, United Kingdom
Account Manager - Energy
1. Sales Growth & Business DevelopmentActivities
- Prospect for new business opportunities
- Recognize and act on sales opportunities
- Deliver proactive sales efforts and organize face to face meetings
- Support internal and external sales teams
Results/KPI’s
- Sales revenue growth
- New customer acquisition
- Number of customer visits & calls
- Customer retention rate
2. Account ManagementActivities
- Manage allocated customer accounts
- Build strong customer relationships
- Identify key contacts at customer organisations
- Provide account ownership and issue resolution
Results/KPI’s
- Customer satisfaction
- Customer account growth
- Accuracy of CRM data
- On-time resolution of customer issues
3. Sales Strategy ImplementationActivities
- Plan work in line with sales strategy and company values
- Implement campaigns and sales activities efficiently
- Coordinate cross-functional collaboration and projects
4. Reporting & Systems ManagementActivities
- Monitor and report sales performance internally and to customers
- Register orders
- Maintain customer data in CRM/SAP
5. Continuous Improvement & ProfessionalismActivities
- Undertake improvement initiatives
- Work calmly under pressure and meet tight deadlines
- Take on extra duties when required
Results/KPI’s
- Achievement of development goals
- Manager feedback
- Flexibility and task completion under pressure
Experience- You have at least 5 years of experience in a commercial role, in selling technical packages of products and services, where you were in direct contact with different types of customers.
- Knowledge of MS Office (especially Excel) and CRM software is required;
- Proven experience in selling complex packages or projects, both products and services in an environment where making decisions is complex and the customer is not always the end user.
- Three to five years documented experience as an Account Manager.
- Several years documented experience of B2B sales, often of complex solutions.
- High social competence.
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