Technical Support Specialist (m/f/d)
Employer name not established · Horsham, West Sussex, United Kingdom · hybrid
Kick-start your career in technical support with a 12-month internship supporting innovative Building Management System (BMS) technologies. As a Technical Support Specialist Intern, you'll work alongside experienced engineers to help customers troubleshoot technical issues, resolve system challenges, and deliver outstanding customer experiences. This role offers hands-on exposure to software, hardware, networking, and building automation technologies while developing valuable analytical, problem-solving, and customer engagement skills.
- Provide technical support to customers and partners via phone, email, and remote support tools.
- Investigate and troubleshoot software, hardware, networking, and system-related issues, identifying practical solutions.
- Manage support cases within Salesforce CRM, ensuring accurate documentation and timely follow-up.
- Communicate clearly with customers, building strong relationships and providing regular updates throughout the resolution process.
- Collaborate with technical teams to escalate and resolve complex issues while gaining exposure to advanced troubleshooting practices.
- Contribute to knowledge-sharing initiatives, including technical articles, documentation, and knowledge base updates.
- Currently pursuing or recently completed a degree in Engineering, Computer Science, Information Technology, Electronics, Building Services, or a related field.
- Strong analytical and problem-solving skills with the ability to investigate and resolve technical issues.
- Interest in technology, networking, software systems, and technical troubleshooting.
- Excellent communication and interpersonal skills, with the confidence to engage professionally with customers and colleagues.
- Customer-focused mindset with strong listening skills and the ability to explain technical information clearly.
- Proactive, organized, and eager to learn, with the ability to manage multiple priorities in a fast-paced environment.
What You'll Gain
- Hands-on experience supporting industry-leading building automation and control technologies.
- Exposure to networking, communications protocols, and real-world technical troubleshooting.
- Mentorship from experienced technical professionals.
- Opportunity to develop both technical expertise and customer-facing skills within a global technology organization.
Equal Opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join a team recognized for leadership, innovation, and diversity!