Return to Work Coordinator
Hcgh Cx_3001 · Brisbane, Australia
As a Return to Work Coordinator, you’ll play an important role in supporting positive recovery and return to work outcomes for our people at Australian Retirement Trust.
This role provides administrative, coordination and operational support to the Injury Management team to support the effective management of workplace and non-workplace injury and illness cases. The role is responsible for maintaining injury management records, coordinating appointments and stakeholder communications, supporting return to work processes, managing documentation and systems, and contributing to continuous improvement initiatives across the Injury Management function.
You will work closely with Injury Management and Return to Work Specialists, Team Leaders, insurers, rehabilitation providers and employees to facilitate positive return to work outcomes and ensure accurate, timely and compliant injury management administration. The Return to Work Coordinator reports to the Manager – Employee Relations and Safety Operations.
This role is available through to 30 June 2027 and is based in Brisbane or Melbourne.
- Establish and maintain new injury management and return to work files and ensure all documentation is recorded accurately and stored in accordance with organisational requirements.
- Manage ongoing file maintenance, including case documentation, medical certificates, correspondence, rehabilitation reports and case notes.
- Coordinate injury management administration activities and provide support throughout the lifecycle of workplace and non-workplace injury and illness cases.
- Conduct welfare check activities and follow-up communications with employees, leaders and other stakeholders as directed.
- Assist with injury management case transitions and file preparation associated with system upgrades and business improvement initiatives.
- Maintain accurate data records, spreadsheets and tracking systems to support injury management reporting and operational requirements.
- Provide administrative support to the Injury Management team during periods of increased workload and planned leave coverage.
- Participate in process improvement initiatives and other administrative projects supporting workplace safety and injury management.
- Demonstrated experience within an administrative role, with skills in developing, implementing and maintaining appropriate administrative systems.
- Experience within Return to Work, Injury Management, Workers' Compensation, Human Resources or Workplace Health and Safety highly desirable.
- Ability to deal sensitively with confidential information.
- Intermediate to advanced skills in Microsoft Suite.
- Excellent communication skills.
- Self-motivated with strong planning and organisational skills and the ability to manage competing priorities and work within established timeframes.
- Demonstrated high levels of attention to detail and accuracy.
- Exposure to or interest in payroll processes associated with injury management and return to work activities.