F&B Manager - Chido
Benchmark · OKANA Resort & Indoor Waterpark, United States
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:
POSITION SUMMARY:
The Restaurant Manager - Chido - supports the General Manager by overseeing restaurant operations to
ensure that the service and food meet customer expectations. This is a client facing position that works
closely with the culinary team and directs the service staff to deliver an exciting and memorable guest
experience in Chido. This role will be very involved with staff selection and spearheading training
initiatives that support the resort’s service culture, all the while fine tuning their business acumen in
steering the financial performance of the restaurant. The OKANA Resort is part of Pyramid Global
Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment
to putting people first.
QUALIFICATIONS:
• Bachelor’s degree in hospitality management or related field.
• 3+ years of experience in restaurant management, including independent restaurants.
• Understanding of the financial data (revenue & expenses) that impact the restaurant’s
performance.
• Strong cost control background to effectively manage the financial performance of each outlet.
• Sound time management skills and ability to manage multiple initiatives at the same time.
• A passion for customer service that filters down to all levels of the team.
• Read, write, and speak English fluently; Ability to communicate effectively with the public and
resort team members.
• Maintain all relevant Food & Beverage certifications.
PERFORMANCE STANDARDS
• CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of the hotel outlets.
Personally demonstrate a commitment to customer service by inquiring about service quality and
responding promptly to guest needs. Promptly handle guest complaints. Work alongside the staff to
ensure customer satisfaction. Implement service recovery guidelines to ensure complete guest
satisfaction. Ensure the staff, including all new hires, are trained to meet compliance, safety, and
service standards. Empower staff to deliver customer service by encouraging and rewarding responsive
guest assistance. The level of service provided to guests in all outlets meets or exceeds customer
expectations. Ensure that consistency of service and standards are met.
• FINANCIAL: Participate in developing the financial objectives of each restaurant as part of the annual
budgeting process. Assist in accurately forecasting revenues/expenses and prepare annual
departmental budget that accurately reflects the department’s operational plan. Anticipate
revenue/cost problems and report discrepancies to F&B Director. Assist hotel staff with accounting
related issues. Analyze financial and operating information on an ongoing basis in order to adjust
labor, supplies, materials and other costs to achieve budget. Ensure department staff is trained in
control procedures as outlined by Internal Audit, and that these procedures are consistently followed.
• PEOPLE: Manage people according to Pyramid Global Hospitality’s values, which are centered around
putting associates first. Instill a servant culture which is focused upon partnering and supporting all
members of the team. Manage human resources functions including recruiting, selection, orientation,
training, performance reviews, pay and recognition programs to maintain a skilled and motivated
workforce. Develop and implement exceptional, ongoing training programs that support the resort’s
service mission and offer measurable metrics for evaluating the performance of each team member.
Maintain a positive, cooperative work environment between staff and management. Emphasize training
and development as a way of doing business; empower employees to successfully perform their jobs.
Help to develop management talent by acting as a mentor for direct reports. Resolve employee
grievances fairly and timely. Ensure employees fully understand performance standards, review
process, and reward successes. Manage safety program to protect guests and employees and which
meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train
staff to upsell food & beverage offerings, provide excellent customer service and always practice safety
skills. Ensure employees are appropriately certified for their jobs as required by federal, state or local
regulations. Work closely with Human Resources to stay on top of turnover, including addressing
trends that may be leading to excessive turnover.
• QUALITY: Be an advocate for the restaurants to hotel guests and the local community. Complete
understanding of the Restaurant Department and how all hotel departments work together to achieve
business objectives and to meet customer expectations. Know the commonly occurring challenges of
the F&B business and how to overcome them. Know restaurant standards and hold employees
accountable for consistently meeting these standards. Maintain favorable health department scores.
Manage a preventive maintenance program for all equipment. Control food-borne illnesses. Meet
safety and sanitation standards such as Emergency Plan, CPR training for all employees, proper
storage of foods, storing chemicals away from food, etc.
• MANAGING THE BUSINESS: Help prepare the F&B budget and maximize department resources to