Service Technician
Bunzl · Kelowna, British Columbia, Canada
The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.
Salary: $65k
Responsibilities:
- Perform planned and preventative maintenance on company product lines and competitive equipment.
- Complete customer service break down calls and repairs as scheduled
- Prepare new equipment for installation and in-service
- Maintain customer records and profiles
- Prepare and complete customer work orders, warranty claims and parts orders
- Build and maintain our good relationship with our customers, sales staff and management
- Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
- Actively foster key customer relationships and realize future growth potential
Requirements:
- Have a mechanical / electrical, or automotive background, training or certification
- Strong Communication skills are a must
- Self-starter who takes initiative and maintains excellent follow-through and follow-up. Remotely managed from Richmond with a peer team in place to assist
- Strong organizational skills are a must
- Effective communication and customer service skills
- Strong computer skills: proficient use of email and our software program
- Ability to work effectively in situations that involve change and/or competing demands
- Perform well in a fast-paced environment
- Proficient handling of all confidential and time-sensitive material
- Ability to stay within budget on expenditures
- Performs other related duties as required and assigned
- Possess a valid driver's license and clean driving record. Abstracts are obtained annually
- Travel to neighboring towns/cities is required bi-monthly
- Overtime maybe required for longer trips or special projects
- Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away.
- Forklift license an asset but not required
- Require some light duties in the warehouse temporarily
- Company vehicle will be provided, subject to ICBC abstract check