Lounge Server-Gigolo's-Steady Extra (The Vanderpump Hotel LV)
Edmn Cx_1 · Las Vegas, Nevada, United States · onsite
The primary responsibility of the Beverage/Cocktails Server is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.
- Greets and welcomes all guests in a pleasant and professional manner.
- Provides timely cocktail service in a friendly and courteous manner.
- Keeps assigned areas clean and empty of glasses and bottles.
- Constantly looks for service opportunities.
- Responds to and resolves guest complaints.
- Answers guest questions and is knowledgeable about property events and attractions.
- Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser.
- Monitor and manage food cost, labor cost, and other controllable expenses within budget guidelines.
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.
- Take drink orders, communicate with bartenders, assist in the preparation of drinks and presents drinks to guests.
- Maintains clean and stocked workstation for the next shift.
- Handles money according to procedure.
- Monitors guest consumption of alcohol and intervene as needed according to guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
- Promotes casino events and programs.
- Works closely with Total Rewards Center to promote new card sign up programs.
- Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor.
- Provides personalized service and uses guest name.
- Resolves service problems according to guidelines.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Must be able to work any day of the week and scheduled shift.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Work requires knowledge of tray service and cocktail ingredients.
- Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.
- Must be 21 years of age or older
- One-year previous high volume cocktail experience.
- Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
- Must possess excellent customer service and communication skills.
- Must present a professional and pleasant appearance that guests will find appealing and approachable to engage in conversation.
- Nevada Food Handler’s Certification
- Nevada Alcohol Awareness Certification
- Union Referral
ADDITIONAL REQUIREMENTS
- Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
- Must be able to lift and carry 20lbs.
- Must be able to stand for entire shift
- Must be able to access service area when picking up beverage orders.
- Must be able to stoop, bend and reach.
- Must have the manual dexterity required to write drink orders, prepare drinks and garnishes and beverage orders.
- Must be able to listen and respond to visual and aural cues