Presales Solutions Consultant – AI & Customer Experience
Sabio Group · Madrid · hybrid
Sabio is a Global company and the leading independent Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
Sabio is a global technology and services company helping organisations improve customer experience and business performance through AI, automation and contact centre solutions. We combine technology expertise with an understanding of our customers’ business challenges to design and deliver solutions that create measurable value.
We are currently looking for a passionate and enthusiastic Solutions Specialist a curious, proactive and commercially minded Presales Solutions Consultant to join our Presales team in Spain.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
You will work with customers to understand their objectives and shape proposals that connect AI, automation and customer experience technologies with business outcomes. Working alongside sales colleagues and technical specialists, you will help customers understand the value of our recommendations and make informed decisions.
We welcome candidates from different IT presales backgrounds. Strong consultative skills, clear communication and the motivation to learn are central to this role. Previous experience in AI or contact centre technologies is valuable but not essential.
We value collaboration, curiosity, ownership and openness to feedback. You will be expected to actively develop your knowledge of Sabio’s solutions and learn how to apply them to customer needs.- Identify and offer technical solutions according to the customer's needs supporting the commercial department. Lead consultative discovery conversations to understand customers’ business objectives, operational challenges, current processes and solution requirements.
- Analyse RFPs and tender documents, identify requirements and information gaps, and coordinate contributions to build complete, well-structured responses.
- Elaborate competitive offers and adequate them to the client's needs. Develop proposals that explain how Sabio’s AI, automation and customer experience solutions address customer needs, clearly documenting scope, assumptions, dependencies and expected benefits.
- Prepare presentations and demonstrations to explain customers the services offered. Prepare and deliver customer presentations, workshops and demonstrations, adapting the message to technical and business audiences. Present and defend recommendations, respond to objections and explain relevant trade-offs.
- Ensure communication between the client and Sabio, in order to be able to evaluate the solutions offered and whether they meet the client's expectations. Collaborate with sales, product, technical and delivery teams to validate solution feasibility, estimates and scope, and align customer expectations.
- Contribute to business cases by identifying expected benefits, documenting assumptions and helping define measurable success criteria with sales and technical specialists.
- Evaluate and analyse similar solutions from competitors to establish strengths and weaknesses. Assess competing approaches and explain Sabio’s differentiation in relation to the customer’s objectives.
- Participate in corporate and marketing events, including webinars, conferences and customer sessions, working with marketing to present Sabio’s solutions and their business value.
- Study, analyse and maintain an up-to-date knowledge of the CX technologies distributed by Sabio. Continuously develop knowledge of Sabio’s portfolio, particularly AI and automation solutions, learning how to connect their capabilities with customer needs and business outcomes.
Required- University degree, preferably in Telecommunications or Computer Science (other studies are also valid in case you have work experience). Relevant qualifications or equivalent professional experience in technology.
- At least 3 years of experience in project participation and/or analysis of technical and functional requirements in the Contact Center sector. At least three years of experience in IT presales, solutions consulting or a comparable technology consulting role involving customer proposals and sales opportunities.
- A consultative approach, with the ability to ask relevant questions, understand business challenges and translate them into solution requirements and a clear value proposition.
- Experience analysing RFPs or tender documents and writing clear, structured proposals and responses.
- Customer orientation, communication skills and result orientation. Strong customer focus and communication skills, including experience presenting and defending technology solutions to technical and business stakeholders.
- A solid foundation in IT solutions and the ability to understand new technologies and explain their relevance to customers.
- Professional proficiency in Spanish and English, both written and spoken, sufficient to lead customer discussions, collaborate with international colleagues and prepare technical and commercial documentation.
- Ability to structure ambiguous requirements, identify missing information, make assumptions explicit and involve the right colleagues to move opportunities forward.
- A strong interest in AI and a proactive willingness to learn about Sabio’s AI solutions, their capabilities and how they can help customers achieve business objectives. Previous AI experience is welcome but not required.
- Good organisation, ownership and collaboration skills, with the ability to manage several opportunities and deadlines.
- Understanding of solution architectures, APIs and system integrations, with the ability to discuss how platforms connect, identify dependencies and work with technical specialists to assess feasibility.
Desirable - Previous experience in pre-sales area in the CC sector. Experience in customer experience, contact centre, cloud solutions, CRM or business process automation.
- Previous knowledge of any of the following solutions: Genesys (GE, GC or PC), Avaya (AES, CMS, SM,...), Verint (Recording, Speech Analytics, WFO,...), SBCs, Twilio, Google, AWS or similar.
- Previous knowledge in Artificial Intelligence and/or CC Automation. Exposure to conversational AI, virtual assistants, AI tools supporting human agents or other applications of AI to customer service and business processes.
- Pre-sales experience will be highly valuable. Experience contributing to business cases, ROI estimates or customer success criteria.
- Experience preparing demonstrations or proofs of concept.
- Relevant technology certifications or a willingness to obtain them.
You do not need to know every technology in our portfolio. We are looking for someone who combines a solid IT foundation with strong presales skills, a consultative mindset and enthusiasm for learning how AI and technology can help customers achieve their business objectives.This is your chance to join and friendly