Human Resources Coordinator
Behavioral Health Network · Springfield, Massachusetts, United States
Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we are currently seeking an HR Coordinator to support recruitment, onboarding, and human resources operations across the organization. This is a 32 hour/wk position.
What We Offer:
- Purpose-Driven Work – Support the employees who deliver meaningful behavioral health services to individuals, families, and communities.
- Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Organizational Impact – Help strengthen BHN’s workforce through effective recruitment, onboarding, and employee support.
- Comprehensive Benefits – Enjoy generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Coordinate all aspects of the pre-employment and onboarding process.
- Ensure new employees complete required documentation, credentials, and compliance requirements before their start date.
- Conduct reference checks and communicate findings to Talent Acquisition leadership.
- Support new employee orientation, welcome check-ins, I-9 documentation, and facility tours.
- Serve as a first point of contact for walk-in applicants and new employees.
- Schedule appointments for applicants and new hires who need onsite assistance completing paperwork.
- Communicate with applicants and new employees regarding interviews, orientation, hiring status, and onboarding requirements.
- Represent BHN at job fairs, career fairs, workforce development events, and community recruitment initiatives.
- Support recruitment strategies through partnerships with educational institutions, workforce agencies, and community organizations.
- Maintain accurate applicant tracking, recruitment, onboarding, and personnel records.
- Prepare, scan, copy, file, and distribute confidential employment and personnel documents.
- Monitor onboarding progress and follow up with new employees and supervisors regarding required training and documentation.
- Assist Talent Acquisition Specialists with interview scheduling, hiring manager calendars, and recruitment materials.
- Coordinate new hire credentials and IT equipment orders, escalating delays when necessary.
- Organize HR events, orientations, virtual meetings, room reservations, catering, and audiovisual logistics.
- Conduct phone screens and document applicant qualifications, experience, and education.
- Provide customer service and respond to inquiries from applicants, employees, supervisors, and the public.
- Assist with HR audits, accreditation reviews, compliance initiatives, research, and special projects.
- Provide backup coverage for other HR Coordinators and support additional departmental responsibilities.
Who You Are:
- High School Diploma or GED required.
- Associate’s or Bachelor’s Degree in Human Resource Management or a related field preferred.
- Prior experience in an HR support role required.
- Knowledge of HR principles, practices, and regulations.
- Strong organizational skills and ability to manage multiple priorities and deadlines.
- Excellent written, verbal, interpersonal, and customer service skills.
- Ability to maintain strict confidentiality and professionalism when handling sensitive information.
- Proficiency with Microsoft Office, HRIS, applicant tracking systems, and onboarding platforms.
- Strong attention to detail and commitment to accurate recordkeeping.
- Reliable transportation required for statewide recruitment events and organizational functions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to adjust priorities and work schedules based on department needs.
We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re organized, service-focused, and ready to help build a strong workforce for a mission-driven organization, we’d love to hear from you.
Pay Rate: $25/hr