Office Support - The Current CPPE Student Housing #755383431
Cal Poly Pomona Foundation · POMONA, CA, USA
Cal Poly Pomona Enterprises Employment Services
ANNOUNCEMENT OF POSITION VACANCY
SUMMARY: Under the general supervision of the Assistant Director, the Office Support individual will provide administrative and operational support for The Current. This position will assist with housing assignments, resident accounts, deposits, and general office operations while providing direct support to the Assistant Director, Area Coordinator, and Accounts Specialist.
SOME OF THE THINGS THAT YOU WILL GET TO DO (this is only a small sampling of work variety):
- Provide administrative and operational support to the Assistant Director, Area Coordinator, and Accounts Specialist.
- Assist with housing assignments and occupancy management, including waitlists, room selection, roommate concerns, transfers, cancellations, and assignment changes.
- Assist with resident accounts, including reviewing balances, answering account questions, processing payments, and maintaining accurate account documentation.
- Assist with security deposits and financial backing requirements, including tracking, processing, documentation, and resident follow-up.
- Support move-in, move-out, renewal, and resident transition processes, including preparation of required documents and materials.
- Serve as backup for payments and other front-office financial transactions as needed.
- Assist with apartment inspections, unit readiness, cleaning schedules, and coordination of housing-related operational needs.
- Provide high-quality customer service to residents, parents/guardians, prospective residents, and campus partners by phone, email, and in person.
- Perform general office duties, including answering phones, preparing correspondence, filing, maintaining records, conducting property tours, and submitting maintenance requests.
- Prepare and submit student invoices and other financial or administrative documentation upon approval.
- Maintain accurate and confidential resident, housing, and financial records in accordance with departmental and Foundation procedures.
- Assist with resident communications, notices, follow-ups, and other correspondence related to housing, accounts, security deposits, and property operations.
- Assist with special projects, property events, and departmental initiatives, including move-in and other high-volume operational periods.
- Assist with the training, coordination, and supervision of student and part-time staff as assigned.
- Perform additional office, housing, account, and operational duties as assigned and maintain regular communication with the direct supervisor regarding work status and task completion.
MINIMUM QUALIFICATIONS:
- High school diploma or general education degree (GED) required, Associates Degree is preferred.
- 2-4 years related office experience and/or training, or equivalent combination of education and experience.
- Must possess the ability to work well with staff at all levels within a diverse, multi-cultural, collaborative environment.
- Experience with Microsoft products (Word, Excel, Power Point, Calendar).
- Experience at multi-tasking, meeting deadlines and ability to adjust tasks when priorities change.
BENEFITS & COMPENSATION:
Cal Poly Pomona Foundation, Inc. offers a highly competitive benefits package with no-cost coverage for employees, making it a substantial part of total compensation. Benefits include:
· 100% employer-paid medical, dental, and vision insurance — no monthly premium cost to employees
· Retirement plan options to support long-term financial wellness
· Educational reimbursement
· Vacation, holidays, personal holiday
· Additional voluntary benefits
ABOUT US: As the largest employer of students on the Cal Poly Pomona campus, the Foundation offers valuable work experience and hands-on training to approximately 1,500 Cal Poly Pomona students each year. The Foundation offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn-by-doing philosophy and acquire practical skills in their designated field of study.
The Foundation also contributes operating support to nearly 1,100 Foundation and scholarship programs every year, including Bronco Athletics. In addition, the Foundation administers grants and contracts, contributes to campus security, and supports several university publications. The Foundation contributes over $1 million annually to Cal Poly Pomona.
CSU along with Cal Poly Pomona Foundation strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policy and any questions may be sent to fdnhr@cpp.edu.
Cal Poly Pomona Foundation, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Cal Poly Pomona Foundation, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.
BACKGROUND CHECK POLICY:
Cal Poly Pomona Enterprises is committed to protecting the health, well-being, and safety of its campus community and assets. In furtherance of these goals, Cal Poly Pomona Enterprises will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).
The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.
In determining the suitability of the candidate for the position, Cal Poly Pomona Enterprises will give an individualized assessment to any information regarding the criminal conviction history that the applicant submits for consideration such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.