IT Specialist - Projects
Emirates Flight Catering · Dubai, UAE
- Monitor and track IT resource utilization across projects and change requests flagging utilization gaps or demand mismatches to leadership in a timely manner to help protect delivery timelines.
- Validate and report timesheets to ensure accurate effort capture for reliable cost and resourcing decisions.
- Maintain the demand and project/change requests pipeline via IT Service Management Project Management tools providing leadership with an accurate forward view to support prioritization.
- Validate and review Business Requirement Documents requirement documents against standards flagging gaps to reduce rework and downstream delivery risk.
- Liaise with internal technical and support functions such as Information Technology, Human Resource, Finance Business Partner and Procurement, to track and resolve operational dependencies.
- Build and maintain executive dashboards and project tracking by using inhouse tool (e.g. Monday.com) to support timely, accurate decision support.
- Facilitate CAPEX/OPEX tracking and the IT budget process with the Finance Business Partner to help keep spend aligned to approved budgets
- Maintain oversight of approved IT positions status open requisitions, onboarding progress, and skills / role mapping in coordination with HR, to support alignment between resourcing and approved headcount.
Qualifications:
- Bachelor’s degree in computer science, Computer Engineering or equivalent
- Master's degree is preferable.
Experience:
- 6 years of experience in IT PMO / Project delivery / Project coordination roles
- Certification in PMP certification / PRINCE2 certification preferred
- Budget management experience.
- Proven experience in IT Capacity planning.
Knowledge and skills:
- Strong project coordination with leadership mindset (acting as a delivery anchor within IT)
- Excellent stakeholder management and cross-functional collaboration
- Strong proficiency in Excel (tracking, reporting) and PowerPoint (executive presentations) Hands-on experience with project management tools (preferably Monday.com)
- Working knowledge of IT infrastructure, applications, and enterprise systems
- Familiarity with ITSM tools (e.g., ServiceDesk Plus or similar)
- Strong experience in IT Capacity Management (timesheets, utilization, capacity planning)