Branch Manager
Ejhp Cx_2 · Gaithersburg, Maryland, United States
The Branch Manager is responsible for overseeing the daily operations of the Automotive Branch Facility, making sure it runs smoothly and effectively. This includes managing all aspects of branch operations, including scheduling, customer service, sales, marketing, merchandising, inventory, financial reporting, and safety. You will also manage, develop, and motivate branch employees as well as develop business strategies to meet goals and increase sales.
The individual selected for this role will be expected to work at Store #799133, located at: 18761 N Frederick Ave Ste Ff GAITHERSBURG, MD, 20879-3102
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
- Develop business strategies to increase sales and optimize profitability
- Implement branch market plan based on market conditions, branch mission and financial/budget objectives
- Conduct research and analyze financial and market metrics as needed
- Perform credit investigations and analysis on new and existing accounts
- Work with outside vendors to identify and place orders for new product purchases per established policy
- Ensure high levels of customer satisfaction through excellent service
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Maintain branch inventory levels and conduct physical inventory reviews on a regular basis
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Maintain outstanding branch condition and visual merchandising standards, including promotional packages and sales floor displays
- Provide accurate and timely reporting as required
- Manage employee training, development, performance management, and corrective action
- Create schedules and monitor staffing
- Assist with daily bank deposits
- Respond to and resolve any customer and/or employee complaints
- Support Sales Reps in developing and targeting new business
Minimum Requirements:- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Must have at least two (2) years of work experience in customer service, retail, or sales
- Must have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Preferred Qualifications:- Have at least five (5) years of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
- Have at least one (1) year of work experience in an automotive aftermarket industry
- Have at least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook)
- Have at least three (3) years of experience in leadership role(s), supervising others, or leading teams
- Have an associate degree or higher in Business, Sales, or Marketing
- Have work experience using timekeeping and/or customer relationship management ("CRM") systems
- Willingness to relocate for future job opportunities
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