Systems Engineer 2
Eeho Jobsearch · Annapolis Junction, Maryland, United States
Performs regular administration and conducts basic performance trend analyses and server capacity. Performs system configurations and backups with minimal guidance. As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Resolves standard customer system issues and implements and documents technical solutions.
Key Responsibilities
System Installation &
Configuration – Software Administration:
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Maintains
operating systems to ensure effective installation and performance as
instructed.
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Assists in the
administration of middleware products in environments.
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Begins to
support the deployment, maintenance, and operation of internal applications as
needed.
-
Performs
regular administration and conducts basic performance trend analyses and server
capacity to ensure service performance meets standards.
-
Builds working
knowledge of application monitoring tools to ensure efficiency.
System Installation &
Configuration – Installation and Configuration:
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Installs and
configures servers, cloud infrastructure, and assigned software and
environments.
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Performs system
configurations and backups with minimal guidance to ensure optimization of
server infrastructure.
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Supports
hardware maintenance, auditing, installation, and provisioning as necessary.
System Installation &
Configuration – Identity & Access Management:
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With minimal
guidance, administers access privileges in the identity and access management
system to ensure accurate access to IT resources.
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Assists with
monitoring user activity in the identity and access management system and
reporting on system activity.
Service Lifecycle Management
– Batch Processing:
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Monitors the
batch process to ensure the updates are applied and escalates any issues that
arise.
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Implements
batch management with some guidance to configure jobs and job streams, define
dependencies, and report job performance.
Service Lifecycle Management
– Security Maintenance:
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Follows
existing procedures to provide assurance that compute and storage devices are
secure.
-
Monitors and
evaluates high-level service and infrastructure dashboards and identifies
anomalies.
-
As assigned,
implements monthly, quarterly, or hotfix patches to address security
vulnerabilities or bugs.
Service Lifecycle Management
– System & Security Improvements:
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Implements
enhancements to improve the performance reliability, and security, of systems
and environments with guidance.
Incident Management &
Support – Incident Management:
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Supports the
end-to-end incident management lifecycle to ensure systems are stable, secure,
and performing accurately.
-
May participate
in incident review meetings to understand and provide some feedback for
operational performance and solution implementation.
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Engages with
cross-functional teams (e.g., Development, Cloud Engineering, Product
Engineering, other IT teams) to support implementation and/or resolution for
incidents, risks, or migrations.
Incident Management &
Support – Technical Support:
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Regularly
monitors the production environment by checking system error logs and
monitoring ticket queues.
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Adheres to team
schedule to contribute to ongoing technical support and service objectives.
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Resolves
standard customer system issues and implements and documents technical
solutions.
Incident Management &
Support – Backups and Disaster Recovery:
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Builds working
knowledge of systems to perform standard backup, restore, and disaster recovery
processes.
-
Participates in
disaster recovery drills to ensure preparedness and compliance.
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Supports
implementation of disaster recovery solutions to ensure preparedness and
regulatory compliance.
Communication &
Documentation – Technical Communication:
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Begins to
communicate technical information to both technical and nontechnical personnel.
-
May serve as a
technical liaison and provide domain-specific knowledge to select projects,
programs, and activities.
Communication & Documentation
– Documentation & Reporting:
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Maintains
documentation on ticket updates, code contributions, infrastructure,
configurations, processes, and procedures (e.g., Disaster Recovery plans,
Standard Operating Procedures, Corrective and Preventative Action Plans).
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Helps generate
weekly and monthly reports on system performance and incident progress to
support operational and management outcomes.
-
Performs
quality checks of technical documentation.
Additional Responsibilities
(as needed)
Cloud Infrastructure
Support:
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May collaborate
with DevOps and Site Reliability Engineer (SRE) teams to provide support for
large-scale infrastructure with guidance.
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Implements
continuous integration and continuous deployment (CI/CD) pipelines with
guidance.
-
Performs patching
and version upgrades with guidance to support cloud infrastructure.
Automation:
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Troubleshoots
standard issues with automation tools, agents, and other connectivity to 3rd
party applications.
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Provides
support for cloud technologies as needed.
Core Responsibilities
Planning & Execution:
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Tracks
timelines with minimal supervision, ensuring work is completed in a timely
manner and is in alignment with project requirements.
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Prioritizes and
adjusts work as resources or timelines change, with some guidance.
Collaboration &
Partnership:
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Collaborates
within a team to better understand expectations and achieve shared objectives.
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Leverages a
foundational understanding of business, stakeholder, and/or customer needs to
build partnerships with limited guidance.
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Actively
listens and asks questions to enhance collaboration.
Problem Solving:
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Identifies and
addresses issues, escalating problems to senior staff as needed in accordance
with standard procedures.
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Compiles and
reviews data and/or information from multiple sources to troubleshoot standard
and non-standard errors.
Continuous Learning:
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Seeks
opportunities to gain knowledge and learn new skills and/or tools aligned with
industry trends and best practices.
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Utilizes
feedback and training to improve skills.
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Participates in
a culture of continuous learning and knowledge sharing.
Continuous Improvement:
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Implements
updates to processes, protocols, and workflows to increase efficiency and
effectiveness as directed with some guidance.
-
Contributes to
ideation for future process improvements.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $28.41 to $56.83 per hour; from: $59,100 to $118,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well