Warehouse General Group Lead - 2nd Shift
Hdde Cx · Randleman, North Carolina, United States
The Group Coordinator is a working lead who supports supervisors by coordinating daily operations, directing workflow, providing training and coaching, and assisting with problem-solving activities. This position does not have authority to issue disciplinary action or make disciplinary decisions.
- Support supervisors in coordinating daily operations and maintaining an efficient workflow while meeting safety, quality, productivity, and service expectations.
- Serve as a working lead by directing work, assigning or reassigning tasks as authorized, and providing day-to-day operational support to associates.
- Train, coach, and develop associates on standardized work, safety procedures, quality requirements, problem-solving techniques, and departmental processes.
- Create and maintain training materials, conduct on-the-job training, and support onboarding and cross-training initiatives.
- Serve as the first point of contact for associate questions and operational issues, escalating concerns through the appropriate channels as needed.
- Ensure the orderly flow of materials and work processes by coordinating activities within the department and with other functional areas.
- Monitor area performance and identify opportunities to improve safety, quality, productivity, inventory accuracy, and operational efficiency.
- Investigate operational issues, identify root causes, implement countermeasures, and recommend process improvements.
- Lead 5S and workplace organization initiatives, including maintaining visual management tools and housekeeping standards.
- Perform and support internal audits, preventive maintenance activities, and quality-related initiatives as assigned.
- Maintain proficiency in all positions within the assigned area to provide training, operational coverage, and support as needed.
- Report unusual equipment, mechanical, quality, safety, or operating conditions to the appropriate personnel.
- Maintain regular attendance and perform other duties as assigned.
- This position does not have authority to issue or direct disciplinary action.
- High school diploma or GED preferred.
- Three (3) years of manufacturing, warehouse, or distribution experience preferred.
- Ability to read, write, and communicate effectively in English.
- Strong attention to detail, basic math, and reading comprehension skills.
- Effective communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Ability to obtain and maintain required certifications, including Powered Industrial Vehicle (PIV) certification, as applicable.
- Ability to safely operate warehouse equipment following required training and certification.
- Ability to work overtime and weekends as business needs require.
- Ability to stand and walk for extended periods; bend, stoop, kneel, reach, and grasp materials and equipment.
- Ability to lift, push, and pull up to 50 pounds on a regular basis.
- Ability to work at heights up to 35 feet when required.