Dispatcher
sci · North Carolina, Raleigh, United States
Our associates celebrate lives. We celebrate our associates.
Job Profile Summary
Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
JOB RESPONSIBILITIES
Dispatching/Paperwork
- Provides consistent support by dispatching resources to meet the needs of client families
- Receives first call information and initiates the resources required for dispatch
- Processes removal paperwork
- Assists with recording keeping of embalming documentation as required
- Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
- Removals
- Visitations
- Transfers of casketed decedent and/or remains to final dispositions
- Decedent memorial services
Scheduling
- Schedules activities for both the internal staff as well as market locations
- Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
- Removals
- Visitations
- Transfers of casketed decedent and/or remains to final dispositions- Decedent memorial services
- Maintains in-house scheduling of location resources
- Schedules sufficient resources to meet market commitments
Customer Service
- Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
- Builds and maintains strong relationships by promoting a team atmosphere
- Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
- Leads by example while staying engaged and supportive of company initiatives
Manage Inventory (Location specific)
- Takes and places orders for necessary supplies
- Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
- Order additional general supplies at the direction of the location management.
- Performs other duties as directed by management
MINIMUM REQUIREMENTS
Education
- High school diploma or GED equivalent
Licenses
- Current valid driver’s license may be required
Experience
- Minimum of six (6) months scheduling or logistics experience
Knowledge, Skills and Abilities
- Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
- Ability to resolve issues in accordance with company goals and objectives
- Excellent communication skills and interpersonal skills
- Ability to prioritize and organize effectively with a keen sense to detail
- Ability to work in a fast paced, high pressure environment
- Ability to multi-task using multiple software programs simultaneously
- Ability to communicate with associates, customers, supplies in person or by phone
- Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
- Good driving record
Postal Code: 27605
Category (Portal Searching): Operations
Job Location: US-NC - Raleigh