Technical Operations Manager – Junior
SOFTSWISS · Poznań, Poland · remote
Overview:SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values
Purpose of the role:You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key responsibilities:- Handling technical operations requests from first line support about transactions issues and Payment Methods work
- Roll out a customization of new Clients Customization Payment Methods on the Client’s website
- Technical troubleshooting about transactions and Payment Methods
- Maintaining the efficiency of payment systems
- Interaction with payment systems
- Analysis and identification of patterns in problems with payments with subsequent reporting
- Interaction with related departments (2nd line, Finance, Account managers, B2С)
Required Experience:- Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
- Clear understanding of how the Payment System works
- Strong knowledge of transactions flow
- Knowledge of the basics of WEB architecture
- Higher or incomplete higher education, preference for graduates of technical universities
- English and Russian not lower than Upper Intermediate level
- Knowledge of the basics in programming (data types/basic operators/functions)
Nice to have:- Experience with JIRA, Jenkins, Gitlab
- Experience with monitoring systems (ELK)
- Understanding of information and application security, SSH, and access credentials
Our Benefits:- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events