Senior Coordinator - Fulfillment
Ejqe Cx_1 · Amstelveen, Netherlands · hybrid
Canon EMEA is looking for a Senior Coordinator - Fulfillment speaking to support our Customer Fulfillment Department. German language skills are required.
Your main tasks will be to:
- Manage orders, queries and claims from order entry through to delivery shipment of product to customer respecting Service Level Agreements (SLA).
- Support multi-location customers with multiple services at each location.
- Interface with various levels of sales, operations and other functional groups to ensure order flows appropriately.
- Monitor order related compliance of the delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to be always capable to provide [order] information.
- Meet scorecard productivity/quality metrics.
- Work closely with Canon National Sales Organizations (NSO), Business Units and Service Excellence Teams to ensure best practice sharing.
- Highlight and develop on areas for potential improvement. Deliver insights and challenge all aspects of Customer Fulfilment to identify and capture efficiency and process improvement opportunities.
- Communicate business requirements with all stakeholders effectively.
We are looking for someone with these skills and experience:
- Languages: Fluent in English and German ; proficiency in another European language is considered an asset.
- 1-2 years' experience in a similar role
- Education: min MBO level
- Proficient knowledge of MS Office
- Strong attention to detail and accuracy
- Self-motivated and able to work independently as well as collaboratively within a team
- Good verbal and written communication skills
- Strong business acumen and business understanding
- Willingness to learn internal systems
We are also looking for someone who can have these canon core behaviors:
• Drive for results
• Focus on the customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others
Further information
- In addition to a competitive salary, you will be eligible for the following benefits in this role:
- Performance-based bonus of 12,5%
- 31 days holiday per year
- Pension plan
- Bicycle plan
- Full coverage of your public transport costs and partially car costs
Canon champions hybrid working with and a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Lastly you’ll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.
Does this seem like a great fit for your career expectations? We're excited to hear from you! Even if you don't meet all the qualifications we still encourage you to apply.
Job family: Operations- Customer Fulfillment
Grade: 10