Terminal Manager
Action Resources · Pasadena, TX
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This position will be accountable for effectively leading the terminal operations to include: planning, execution, dispatch and delivery of all products to our customers. This leader will be responsible for all location business matters and network collaboration. Their accountabilities include key performance areas:
- Operational focus on revenue per truck and total miles, reducing empty miles, and working tractor plan
- Oversee driver recruitment, retention, and development
- Safety focus every day in all areas of the terminal and on the road
- Drive customer satisfaction and growth, providing outstanding service, leveraging existing customers and adding new customers
- Leads their designated terminal while effectively collaborating within the Action Resources network
- Creating and maintaining a great culture of success and team development
The terminal manager will be responsible to meet and exceed their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials and annual goals and objectives
DUTIES AND RESPONSIBILITIES:
- Manage P&L, identify and develop tactical actions to correct and implement
- Ensures maximum driver and asset utilization with the focus on revenue per truck, load counts, and maximizing the P & L
- Leads terminal performance; forecasts, monitors and executes daily performance plan. Takes corrective action to meet terminal/network goals and objectives
- Represent the terminal on initiatives, serves as the liaison for company drivers, owner operators and terminal associates
- Manage work flow throughout the terminal
- Coordinate maintenance for a fleet of tractors, trailers and specialized equipment
- Analyze data, create, prepare and distribute reports and information
- Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company’s safety programs and objectives
- Responsible for terminal drivers safety performance including implementation of safety initiatives and attendance of safety classes
- Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
- Integrate transportation services seamlessly into our customer's supply chain
- Successfully manage daily customer and client relationships at all levels resolving customer issues and service opportunities effectively
- Collaborate with Recruiting and Safety ensuring the hiring of quality driver associates
- Effectively onboard drivers and associates to terminal processes
- Approve all invoices for payment and oversee purchasing of supplies and office services
- Develop and mentor staff through performance evaluation and effective coaching
- Responsible for fostering a positive culture
- Responsible for team members completing any assigned training and ensuring that employees are competent for the tasks assigned to perform.
- Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
- Additional duties as assigned
BUSINESS AND LEADERSHIP COMPETENCIES
- Strong business acumen including effectively managing a P &L, developing business strategies
- Excellent customer facing and service skills
- Excellent communication skills (oral, written and presentation)
- Excellent organizational and time management skills
- Excellent development and coaching ability
EXPERIENCE REQUIREMENTS:
- Bachelor’s degree or equivalent combination of education and experience in the transportation field
- 5+ years of Transportation Operations experience required
- Previous Tank Trailer and Hazardous Waste Transportation experience preferred
- 2+ years of Fleet Management-leadership of drivers required
- Demonstrated team-leadership and development
- Transportation Management Software (ie: TMW, McLeod)
- Knowledge of DOT and FMCSA regulations and procedures
- Experience with satellite communications processes (Qualcomm) desired
- Ability to travel as necessary
- Driver’s license required