IT Support Apprentice
QA Apprenticeships · Newcastle upon Tyne, United Kingdom
Spark Epos provide electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Their robotics team deploys and supports cleaning and service robots, helping businesses use automation in their daily operations.
About the role:
Join the robotics support team and learn to install, configure, maintain and troubleshoot service and cleaning robots. With experienced colleagues, develop practical IT, networking and customer-support skills through workshop activity, structured training and supervised customer-site visits.
Responsibilities:
- Learn robot mapping, navigation setup, route testing and environment calibration; use technical specifications and approved procedures
- Assist with site surveys to understand customer environments, workflows and installation requirements
- Prepare equipment for installations and help maintain stock records for robotic parts, consumables and replacement components
- Travel with the team to support installation, configuration and commissioning of cleaning and service robots
- Help configure charging stations, workstations, Android devices, relevant software and Wi-Fi connectivity
- Help investigate hardware, software and connectivity faults using structured diagnostics and testing; escalate issues outside your competence
- Support enquiries in person, by phone and through digital channels; record, prioritise and track issues against agreed service requirements
- Support customer onboarding, user training and go-live activity, explaining routine operation clearly and keeping customers updated
- Assist with planned maintenance, inspections, cleaning, firmware updates and basic component replacement after appropriate training
- Follow security and data-handling procedures, support authorised access changes, and document installations, service work, tests and incidents
Desirable skills:
- A practical interest in robotics, automation, electronics or IT, and a methodical approach to problem-solving
- Basic digital skills and an interest in Android devices, Wi-Fi, networking and connected equipment
- Clear communication, reliability, attention to detail and accurate record-keeping
- A willingness to learn, accept feedback, work in a team and take on routine tasks as competence grows
- Flexibility to attend customer sites and work safely in different environments
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 40 hours per week, 8.30am - 5pm
Benefits:
- Standard annual leave plus bank holidays
- Company pension scheme
- Professional development and funded training
- On-site parking
Future prospects:
Successful completion may lead to an IT Support Technician, Robotics Support Technician or Field Robotics Support Engineer role, subject to performance and business requirements.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!