Production Planner - Wireline
Weatherford · Fort Worth, Texas, United States
Job Summary
The Production Planner is responsible for providing support and assistance to customers regarding delivery and collection of supplied Tools and documentation of complete job package. This role involves effectively resolving customer inquiries, managing customer relationships, and collaborating with cross-functional teams to deliver exceptional customer service. The Production Planner is expected to have a understanding of downhole tools and the industry with great computer skills. Possess strong communication and problem-solving skills.
Responsibilities
· Collaborate with customers to identify their specific tool requirements and provide accurate product recommendations.
· Address customer inquiries and resolve technical issues promptly and effectively, ensuring customer satisfaction.
· Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions.
· Day to day Monitoring/Reporting of parts lead times/changes
· Participate HSE/SQ meetings, conferences, and trade shows to promote products and build strong customer relationships.
· Assist in the development and implementation of standardized processes and procedures to enhance customer support operations.
· Collaborate with the product development team to provide insights and feedback on customer requirements and market needs.
· To report any unsafe behaviors to their immediate supervisor or safety representative
· Authority on QHSE grounds to stop operations or delivery of products or services on the existence of an immediate risk of harm to personnel, environment, company property or other circumstances which may negatively affect product/service quality
Skills/Education Required
· Bachelor's degree or Diploma.
· Previous experience in customer support role
· Strong problem-solving and troubleshooting skills.
· Excellent verbal and written communication skills, with the ability to convey technical information effectively.
· Proven ability to build and maintain strong customer relationships.
· Proficiency in SAP tools and other relevant software applications.
· Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
· Strong attention to detail and organizational skills.
About Us:
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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