Sr. Specialist Fleet
Delivery Hero · Dubai, UAE
As the Sr. Specialist Fleet, you will play a pivotal role in ensuring the smooth and efficient operation of our last-mile logistics across the region. This position involves overseeing key areas of operations—whether outbound, inbound, or reverse logistics—and ensuring that our fleet meets the highest standards of performance. As a key team member, you will be responsible for driving operational excellence and implementing progressive tools and technologies to enhance fleet efficiency.
Day-to-day responsibilities
- Providing hands-on operational support for last mile implementations
- Ensuring the fleet meets key performance indicators (KPIs) such as delivery speed, cancellation rates, unit economics, and star ratings. Have these KPIs readily available for regular discussions
- Managing a team that directly supports riders, tracking daily performance metrics
- Identifying and help in implementing new tools, technologies, and processes to improve fleet efficiency and operational performance
- Tracking progress and improvements in fleet operations, providing detailed reports to management
- Preparing ad-hoc reports required by management
- Planning new launches of stores and regions, and ensure optimum supply is available
- Liaising with internal and external stakeholders for seasonal peak/off-peak periods and plan driver supply.
- Liaising with 3PL providers to ensure their driver performance is efficient and meets the company’s standards
- Mentoring and supporting new team members
- Bachelor Degree in Logistics, Supply Chain, Business Administration or any other relevant field
- Minimum 3-4 years experience in fleet roles and at least 2 years in fleet management
- Proven experience in managing a fleet of drivers or logistics teams
- Proficiency in Microsoft Excel and Google Sheets for managing and analyzing large data sets on vehicle performance, driver behavior, and costs
- Strong commercial awareness
- Familiarity with lean economics