IT Service Operations Lead - API and Cloud Warehouse Integrations
spgi · Calgary, Canada · hybrid
About the Role:
Grade Level (for internal use):
12The TeamThe Enterprise Data Organization (EDO) provides Data & Distribution services to data producers within S&P Global, driving innovation and collaboration to optimise data operations and distribution processes that meet the evolving needs of our business partners. The North America Data Operations team sits at the heart of this mission — owning API integrations, cloud data warehouse connectivity, and client data delivery infrastructure that underpins how S&P Global's data products are experienced by its clients. This is a technical leadership role on a growing, collaborative team where your engineering decisions and client relationships will directly shape platform quality and delivery outcomes.
Working Model: Hybrid — 2 days per week in our Calgary office, with the flexibility to work remotely for the remainder of the week.
Responsibilities and Impact:
- Lead the technical direction of the North America support team — setting the engineering standard for API integrations, data delivery, and cloud warehouse connectivity, and providing technical mentorship to team members.
- Design and implement customised file configurations and lead client migration projects from legacy systems to S&P Global's Data Delivery platform, ensuring seamless transition and minimal disruption.
- Deliver expert technical consultancy for API integration processes and data sharing into warehouse solutions such as Snowflake, GCP BigQuery, and Databricks, acting as the most senior technical voice on complex engagements.
- Champion automation and process optimisation initiatives that drive measurable efficiency gains and performance improvements across data operations workflows.
- Bridge operations and product — identify and specify application issues, translating operational insights into actionable development priorities in collaboration with Product and Engineering teams.
- Engage proactively with senior clients and stakeholders, ensuring alignment and satisfaction while facilitating Agile prioritisation, coordination, and sprint planning within the team.
What We’re Looking For:
Basic Required Qualifications:
- 10+ years of professional experience in API integration, application support, and/or data operations engineering, with demonstrated ability to act as the most senior technical resource on a team.
- Production proficiency in Python and/or SQL for data operations and integration workflows; proficiency in an additional programming language such as Java, .NET, or C considered where accompanied by strong software engineering fundamentals.
- Demonstrated technical leadership — including ownership of architectural decisions, technical direction-setting, and hands-on guidance of more junior engineers in a professional environment.
- Production experience in incident management, application support, and enterprise-scale distributed system operations.
- Demonstrated ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders, including senior client-side personnel.
Additional Preferred Qualifications:
- Experience with cloud data warehouse platforms such as Snowflake, GCP BigQuery, Databricks, or AWS.
- Experience with operational tooling, monitoring platforms, and automation techniques — including tools such as Azure DevOps, Splunk, Salesforce, MS Excel, and/or Power BI.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Background in software development or data analysis with a demonstrated interest in transitioning towards application operations and greater client-facing delivery responsibility.
- Demonstrated ability to generate insights from operational metrics and apply them to KPI reporting and performance improvement.
- Experience facilitating Agile delivery — including sprint planning, prioritisation, and cross-functional coordination.
- Prior experience managing or contributing to monthly KPI reporting and operational performance frameworks in a data or technology operations context.
Right to Work Requirements
This role is based in Calgary, Alberta. Candidates must be legally authorized to work in Canada. Visa sponsorship is not available for this position. Relocation assistance is not provided.
Compensation/Benefits Information: (This section is only applicable to Canadian Candidates:) S&P Global states that the anticipated range of compensation for this position is 91,370 CAD to 186,138 CAD. Final compensation for this role will be based on the individual’s performance, geographic location, as well as experience level, skill set, training, licenses, and certifications. In accordance with Ontario's new regulations effective January 1, 2026, this job posting provides information on expected compensation. S&P Global will not be utilizing artificial intelligence in our hiring process.
Additionally, we are committed to transparency and will inform all interviewed candidates of hiring decisions within 45 days of their interview. This posting is for an existing vacancy, and we encourage you to reach out for further information regarding our hiring practices or any questions you may have. Thank you for considering a career with us!
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
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