Customer Support & AgTech Intern
BarnTools · Urbandale, IA
About The Role
- BarnTools is looking for a motivated Iowa State student with an agriculture background and an affinity for technology to join our team as a Customer Support & AgTech Intern.
- This internship is an opportunity to gain hands-on experience at the intersection of agriculture, technology, customer support, and a growing startup environment. You will work directly with customers and our internal teams to troubleshoot problems, test products, analyze data, and identify opportunities to improve our solutions.
Key Responsibilities
- Support customers with technical questions, troubleshooting, product setup, and software configuration.
- Help customers use BarnTools hardware, mobile applications, and web-based software.
- Prepare and ship customer orders; some light physical activity is required.
- Assist with field testing, product deployments, and occasional customer visits.
- Analyze customer and product data to help identify issues and opportunities for improvement.
- Work with the BarnTools team to identify and implement product and process improvements based on customer feedback.
- Assist the Sales team with trade shows, exhibitions, demonstrations, and sales enablement activities.
- Communicate customer feedback and product issues to our Product, Engineering, Sales, and Customer Success teams.
- Take ownership of problems and follow them through to resolution while striving to exceed customer expectations.
About You
- Currently pursuing a degree at Iowa State University, preferably with an agriculture, animal science, agricultural engineering, technology, or related background.
- Interested in the intersection of agriculture and technology.
- Comfortable working with technology and learning new software and hardware systems.
- Enjoy solving problems and helping people.
- Strong communication and interpersonal skills.
- Proactive, curious, organized, and willing to take on new challenges.
- Comfortable working in a fast-paced startup environment where every day can be different.
- Willing to work both independently and as part of a collaborative team.
- Most importantly, you are passionate about agriculture and want to help farmers and producers use technology to solve real-world problems.
What We Offer
- Hands-on experience with IoT technology, SaaS software, customer success, agricultural technology, data analysis, product testing, and the day-to-day operations of a growing AgTech company.
- An exciting, fast-paced work environment where your ideas can be acted on swiftly. We default to action!
- Be part of a team that is disrupting and transforming the industry every day. Connecting the world's farms will allow sweeping changes across the industry.
- Competitive pay
- BarnTools swag
- Advancement opportunities based on results, not politics
- Come join our growing team and get in on the ground floor of a special opportunity to bring innovative technology to those that feed the world!