Games Supervisor-Slots- Full Time (Harrah's Ak-Chin Casino)
Edmn Cx_1 · Maricopa, Arizona, United States · onsite
The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations including Bingo and Sportsbook when needed on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees.
- Responsible for interviewing, training, and selecting employees for the department
- Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.
- Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner.
- Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
- Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).
- Directly responsible for training in all gaming areas including Slots, Keno, Bingo and Sportsbook, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
- Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate.
- Supervises all wagering policies of the Race & Sportsbooks when needed.
- Ensure betting control guidelines are adhered to within the sports book
- Resolve bet queries within agreed levels of authority and in a timely manner.
- Oversee all significant monetary exchanges to ensure prompt and accurate execution of every transaction.
- Completes daily personnel assignments and reassigns personnel on floor based on business volume.
- Provide feedback from the slot floor to upper management to provide superior customer service.
- Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.
- Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.
- Exercises appropriate discretion in identifying situations that require management attention.
- Ability to handle & secure keys within department guidelines.
- Adheres to regulatory, departmental and company policies.
- Responsible for casino operations on an assigned shift.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- May need to write Sportsbook Tickets when needed.
- Other duties as assigned.
- High school diploma, G.E.D. is required.
- Must possess strong supervisory and leadership skills.
- Minimum 1-2 years’ previous experience in either Slots or Keno preferred.
- Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required.
- Must be flexible and able to work all shifts as needed.
- Must project professionalism and possess excellent verbal and written communication skills.
- Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills.
- Must have knowledge of ten key and computer skills.
- Ability to handle & secure keys within department guidelines.
- Must possess strong money handling and documentation skills.
- Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations.
- Must be able to get along with co-workers and work as a team across departments and levels of management.
- Have a basic knowledge of other games and services offered at the casino.
- Must be able to read, write, speak and understand English.
- Must present a well-groomed appearance.
- Must be able to maneuver to all areas of the casino.
- Must be able to lift up to 40 pounds.
- Must be willing to assist in keeping the casino clean.
- Must be willing to approach and converse with strangers.
- Must be able to bend, reach, kneel, twist and grip items.
- Must be able to walk and be on foot for long periods of time.
- Must have sense of urgency and keep up with fast-paced business practices.
- Must be able to work calmly and professionally in stressful situations.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Must be able to respond to visual and aural cues.