Critical Service Specialist
Employer not yet confirmed · Marshalltown, Iowa, United States · hybrid
What is a Critical Service Specialist at Emerson:
Join our fast-paced Global Industry Sales Severe Service team as the expert in critical service valve sizing and selection. They support the global sales network in technical support of the world’s most difficult valve applications.
In This Role, Your Responsibilities Will Be:
- Provide application and technical support to our global sales teams
- In depth valve sizing and selection
- Field issue resolution
- Critical application knowledge
- Unique flow phenomena: Cavitation, Noise, Outgassing, 2-Phase, Super Critical, Flow Induced Vibration
- Act as the main technical point of contact for the Global Industry Sales teams to support critical valve sizing and selection, product positioning, troubleshooting, solution selling.
- Address unique challenges tied to actuator sizing, stroking speed requirements, sound power level calculations, material compatibility.
- Showcase our knowledge through articles in industrial magazines and abstracts at industry conferences
- Represent Emerson on industry boards and standards committees.
- Understand industry codes and standards and how that impacts valve sizing and selection
- Collaborate with strategic product business units on understanding of new products and positioning in critical applications
- Engage technical proposals and provide technical tiering approach based on customer specifications
- Mentor sales engineering teams through technical engagement and application training
- Resolve field issues and understand how the control valve affects the overall system
- Engage global sales network to share answers for technical challenges
- Present severe service valve solutions to our global customers through customer visits, training and technical seminars
Who You Are:- Someone who quickly takes actions in fact-changing, unexpected situations. Results oriented with attention to details. You are comfortable promoting technical background to provide solutions. Eager to learn new things, stay up to date on the latest valve technology.
For This Role, You Will Need:- Degree in Engineering with 5 years of experience in engineering, design, technical sales role
- Hands-on experience with control valve sizing or product design
- Understanding of critical industry applications
- Experience working in teams
- Strong interpersonal skills
- Results driven
- Detail oriented
- Open to travel
- Legal authorization to work in the United States – Sponsorship will not be provided for this position
Preferred Qualifications That Set You Apart:- In-depth knowledge of control valve technology
- Proven track record of applying control valve solutions to solve critical applications, displace competitors and win projects
- Experience using software tools and hand calculations for valve sizing, selection, design
Our Culture & Commitment to You:- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
- We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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